Experience

Stamford University Bangladesh

• Bangladesh
• Higher Education
• 200 - 300 Employee

• Assistant Professor

  • Mar 2019 - Present

• Assistant Proctor

  • Jan 2014 - Present

• Senior Lecturer

  • Mar 2016 - Mar 2019

• Lecturer

  • Jan 2013 - Mar 2016

  Marketing Faculty at Shiddeswari



Grameenphone Ltd

• Bangladesh
• Telecommunications
• 700 & Above Employee

• Executive, Customer Service Dept, Commercial Division

  • Sep 2011 - Sep 2012

  1. Insight management 2. Feedback to churn Customer 3. Feel the customer expectation and forward fresh insight to the management. 1. Insight management 2. Feedback to churn Customer 3. Feel the customer expectation and forward fresh insight to the management.



banglalink

• Bangladesh
• Telecommunications
• 700 & Above Employee

• Careline Officer

  • Jul 2010 - Jul 2011

  1. Providing Superior Customer Service over the phone. 2. Escalate calls of customers to IRU (Investigation and Resolution Unit) if any serious complaint arises. 3. Help to manage productivity and quality of the call center. 4. Teamwork. 1. Providing Superior Customer Service over the phone. 2. Escalate calls of customers to IRU (Investigation and Resolution Unit) if any serious complaint arises. 3. Help to manage productivity and quality of the call center. 4. Teamwork.



Ranks Telecom Limited

• Bangladesh
• Information Technology & Services
• 1 - 100 Employee

• Junior Executive, Corporate Sales

  • Nov 2009 - Jul 2010

  1. Serving Corporate Clients 2. Find Out the Dormant Connections from the Corporate Numbers and provide feedback to the Management. 3. Define Churn Customer 4. Receiving complaints from the Corporate Customer and assigning Key Account Manager, for getting immediate feedback. 1. Serving Corporate Clients 2. Find Out the Dormant Connections from the Corporate Numbers and provide feedback to the Management. 3. Define Churn Customer 4. Receiving complaints from the Corporate Customer and assigning Key Account Manager, for getting immediate feedback.