Experience

Mobile Bitz

• United Kingdom
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Store Manager / Customer Team Member

  • Jul 2015 - Present

  • Directly manage daily store operations with accountability for customer service, sales development, and performance improvement activities. • Engage with a broad range of customers to provide comprehensive information on company products and services. • Address and resolve arising issues or concerns in a timely and professional manner. • Initially an employee of the Preston branch, quickly advancing to Store Manager and working across multiple locations including the Preston, Blackburn, Bradford, Leeds, and Warrington branches. • Partnered with management team to drive profitable sales growth at branch locations in the North region.



Dixons Carphone

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Team Member

  • Jun 2018 - Oct 2018

  • Provided excellent service by educating customers and troubleshooting their technical issues. • Developed robust knowledge of all company services/offerings and accurately communicated the same to customers. • Effectively organised and prioritised daily workload within a fast-paced, customer-centric environment. • Maximised customer satisfaction and retention levels through the delivery of high quality service. • Provided excellent service by educating customers and troubleshooting their technical issues. • Developed robust knowledge of all company services/offerings and accurately communicated the same to customers. • Effectively organised and prioritised daily workload within a fast-paced, customer-centric environment. • Maximised customer satisfaction and retention levels through the delivery of high quality service.