Experience

Alsaif Gallery

• Saudi Arabia
• Retail
• 1 - 100 Employee

• Ecommerce Operation and Content Supervisor

  • Mar 2020 - Present

  • Managing content team Creative writer, graphic designers, videographers, SEO specialists and inventory Controllers...etc.- Managing and Creating Team KPIs.• Delivering high-quality website content and strong campaigns to support eCommerce performance and KPIs.• Keyword research/audit and on-site SEO management: titles, tags, descriptions, backlinks, site maps and robots' files, audits, and analysis.• Familiarity with eCommerce tooling: CMS, SEMrush, web analytics, search analytics.• Creating New Ecommerce Campaigns based on historical data analysis.• Make sure all the content on the website is matching the international standard.- Collaborate with sales peers, design teams, and management to ensure that you are offering the very best assortment to the customer.- Develop ecommerce sales strategies to meet revenue and growth targets.- Create and manage product descriptions for online marketplace platforms.- Actively participate in scheduled internal weekly and annual sales meetings, preparing in advance to share relevant and beneficial information.- Optimize customer journey and retention through analysis and acquisition of onsite behavior.- Data-driven, summarize the interpretation of data to drive decision-making and prioritization.- Optimize workflow management, resource planning, and Experience with AB Testing focused on customer journeys.- Project management, and working effectively with multiple stakeholders to deliver content and campaigns.- Ability to identify opportunities in the customer journey to improve site UX and Testing roadmap. Show less

• Ecommerce and Content Specialist

  • Sep 2017 - Feb 2020

  - Developing, monitoring, writing and updating product content contained on eCommerce websites/portals.- Developing subject matter expertise in assigned product categories and taking ownership of daily business administration on assigned accounts.- Cultivating standards, systems and best practices for content creation, distribution, maintenance, and new product listings.- Working with product management, sales, graphics, and other relevant departments to provide updated content for assigned accounts to be shared across eCommerce platforms.- Possessing a comprehensive understanding of account-specific SEO best practices, pricing policies, media assets, inventory and/or pre-orders.- Having the ability to multi-task, prioritize and successfully meet several deadlines at once while maintaining attention to detail.- Possessing a strong knowledge of the eCommerce space including competitive strategies, marketing strategies, product development, consumer research, usability best practices and industry trends.- Using Spreadsheets or Excel (pivot tables, vlookups etc) in addition to web analytics to stay organized and monitor changes in product sales and identify opportunities for improvement. Show less

• Merchandise Coordinator

  • Mar 2015 - Aug 2017

  - Monitoring the availability of stock on Alsaif Gallery floor.- Arrange moving stock from the storage area to the store.- Assisting with merchandise handling, packing, and pricing.- Designing and setting up enticing product and promotion displays.- Monitoring stock supply inventories and predicting customer demand.- Tracking sales records and arranging stock replenishments.- Maintaining stock records and keeping stock orders within budget.- Handling purchasing activities, as well as product returns and exchanges.- Liaising with suppliers on product pricing, promotions, special orders, buy-backs, and damages.- Reporting to senior managers and answering customer queries. Show less



D-Link

• Taiwan
• Information Technology & Services
• 200 - 300 Employee

• Account Manager

  • Apr 2014 - Feb 2015

  - Handle inquiries and requests from customers and address their needs - Stay on top of accounts, making sure they receive services that are within their budget and meet their needs - Meet regularly with other team members to discuss progress and find new ways to improve business - Generate progress reports for clients and senior leaders within the organization - Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly - Handle inquiries and requests from customers and address their needs - Stay on top of accounts, making sure they receive services that are within their budget and meet their needs - Meet regularly with other team members to discuss progress and find new ways to improve business - Generate progress reports for clients and senior leaders within the organization - Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly