Mohamed Saeed

BO Packet Core Operation Team || Etisalat Account at Huawei Northern Africa Region
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
EG
Languages
  • Arabic Native or bilingual proficiency
  • English Professional working proficiency
  • German Elementary proficiency

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Second Academic Place, Distinct (Honorary) 82.85%
    Faculty of Electronic Engineering, Menoufia University
    Aug, 2021
    - Oct, 2024
  • Optical fiber network installation, maintenance and troubleshooting training
    National Telecommunication Institute (NTI)
    Oct, 2020
    - Oct, 2024
  • HCIA–Datacom
    Huawei
    Sep, 2021
    - Oct, 2024
  • HCIA–AI
    Huawei
    Nov, 2020
    - Oct, 2024
  • Digital marketing course–official site for Google
    Google
  • Online Career Directions Program
    Education For Employment - Global (EFE-Global)

Experience

  • Huawei Northern Africa Region
    • Telecommunications
    • 1 - 100 Employee
    • BO Packet Core Operation Team || Etisalat Account
      • Dec 2022 - Present

      ▪︎Operational and maintenance support for Etisalat packet core network nodes (SGSN|GGSN|MME|SGW|PGW|CG|iDNS|eDNS). ▪︎Handling all activities and changes required by customer. ▪︎Receiving detected problems and degraded KPIs from Performance team and solve them in the agreed SLA. ▪︎User Trace analysis, CDR analysis and KPI improvement. ▪︎Maintenance of CGs, and resolve CDR's related Issues raised by billing center. ▪︎Responsible for Level 2 troubleshooting in different PS issues. ▪︎Prepare needed scripts and apply required configuration on the network. ▪︎Professional troubleshooting via Huawei SmartCare (XDR and SDR) databases. ▪︎Inbound and outbound roaming configuration. ▪︎Handle, analyze and respond with solution or root reason for new alarms. ▪︎Handle customer complaints and feedback analysis for VIP complaints in timely manner. ▪︎Work with Support team to solve problems or issues reported in the network. ▪︎Testing of new services and solutions and confirm compliance with the design or plan. ▪︎Perform health checks, backups and audits on all Core network elements. ▪︎Handle incidents with Support team and recover services in timely manner. ▪︎Perform various periodic Network Reports to insure safety and resilience of the network. ▪︎Perform E2E troubleshooting for issues reported using traces, configuration, KPIs and alarms analysis. ▪︎DPI concepts and troubleshooting (L3/L7 rule definition/ Differentiated service charging/Header Enrichment).

  • Research and Development Center "Egyptian Air Defense Military Commands"
    • Armed Forces
    • 1 - 100 Employee
    • Military Service
      • Oct 2021 - Nov 2022

Education

  • Faculty of Electronic Engineering, Menoufia University
    Bachelor's degree in Electronics and Electrical Communications Engineering, Very Good with honor (82.85%) Second Academic Place on the Class.
    2016 - 2020

Community

You need to have a working account to view this content. Click here to join now