Experience

Trend

• Egypt
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Analyst | Odoo Implementer

  • Aug 2021 - Present



Deja Vu - Business Services

• Egypt
• Retail Office Equipment
• 1 - 100 Employee

• Business Analyst

  • Jan 2021 - Jul 2021

  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.• Collected, defined, and analyzed business requirements.• Trained business personnel in the use of systems.• Identified needed business improvements and determined appropriate systems required to implement solutions.• Created and maintained standard operating procedures governing system functions and features.• Coordinated data migration and consolidation efforts.• Developed flowcharts and diagrams to describe and layout logical operational steps. Show less

• Software Implementation Specialist

  • Jun 2019 - Dec 2020

  • Worked closely with customers, internal staff, and other stakeholders to determine planning, implementation, and integration of system-oriented projects.• Participated in all phases of the system development life cycle from requirements analysis through system implementation.• Installed, configured, tested, and maintained operating systems, application software, and system management tools.• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Show less



ERTAQY ارتقِ

• Egypt
• Software Development
• 1 - 100 Employee

• Presales Technical Support

  • Jan 2019 - Jun 2019

  • Used critical thinking to break down problems, evaluate solutions and make decisions.• Developed and maintained courteous and effective working relationships.• Explanation of the technical side of the programs and their advantages.• Meeting with program users to answer all their technical questions.• Make research to help in developing the functions of the ERP System to meet the latest requirements of business solutions and the Standard CRM in order to enhance the ERP system• Work with the development department in testing new product features, recommended structures, and throughput. Show less

• Software Sales Executive

  • Nov 2016 - Dec 2018

  • Identified sales opportunities by assessing the environment and devising and implementing a winning strategy.• Recommended changes, improvements, or enhancements in products to the product development team based on customer feedback.• Analyzed marketing data, including market trends, competitor performance, and product strengths.