Experience

BIT CULTURE COMMERCIAL BROKERAGE L.L.C

• United Arab Emirates
• Advertising Services
• 1 - 100 Employee

• Call Center Specialist

  • Feb 2023 - Present

  • Answering incoming calls promptly and professionally, providing excellent customer service to clients. • Assisting clients with inquiries, issues, and concerns, and providing solutions in a timely and effective manner. • Updating client information in the company database and maintaining accurate records of all interactions with clients. • Responding to emails and other forms of communication with clients in a timely and professional manner. • Collaborating with other departments within the company to ensure that clients' needs are met and issues are resolved. • Consistently meeting and exceeding individual and team targets for call volume, quality, and customer satisfaction. • Successfully resolving complex issues and complaints from clients, resulting in positive feedback and increased customer loyalty. • Developing and implementing new strategies for improving customer service and increasing sales, resulting in significant revenue growth. Show less



MOHAMED & KHALED METWALLY CO. FOR MEDICAL COTTON

• Sales Supervisor

  • Mar 2016 - Mar 2022

  • Supervised the sales team, providing guidance, training, and support as needed to ensure they meet their sales targets. • Coordinated with other departments, such as marketing and production, to ensure that customer orders are fulfilled on time and to the customer's satisfaction. • Assisted with any other tasks as needed to ensure the smooth operation of the sales department. • Developed and implement sales strategies to increase market share and meet revenue targets. • Increased sales revenue by 15% in the first quarter of the year through the implementation of targeted sales strategies and the development of new sales channels. • Improved customer satisfaction levels by 20% through the implementation of a new customer service training program for the sales team. • Conducted a successful sales campaign that resulted in the acquisition of 10 new clients in the first month. • Improved sales team performance by 25% through the implementation of a new incentive program and regular performance reviews. Show less



UNITED GROCERY CO.- BRANCH

• Accountant

  • Mar 2014 - Feb 2016

  • Ensured the timely and accurate preparation of financial statements, including balance sheets, income statements, and cash flow statements. • Managed accounts payable and accounts receivable, ensuring accurate and up-to-date records and timely payment of bills and invoices. • Monitored cash flow and manage bank accounts, including reconciling bank statements and preparing bank deposits. • Reconciled and maintain general ledger accounts, ensuring accurate and up-to-date records. • Reduced accounts receivable collection time by 25% through the implementation of new collection procedures. • Improved cash flow forecasting accuracy by 20% through the development of a more detailed cash flow model. • Achieved a 95% on-time filing rate for all tax returns, reducing the risk of penalties and interest. • Reduced audit findings by 50% through the implementation of better internal controls and processes Show less



TRADING COMPANY FOR READYMADE GARMENTS

• Accountant

  • Apr 2011 - Feb 2014

  • Prepared and analyze financial reports, providing insights and recommendations to senior management. • Assisted with budget preparation and analysis, ensuring that budgets are accurate and aligned with business goals. • Maintained fixed asset records and ensure that depreciation is accurately calculated. • Assisted with internal and external audits, ensuring compliance with accounting standards and regulations. • Provided support and guidance to other departments on accounting and financial matters. • Negotiated better vendor payment terms, resulting in a 10% reduction in accounts payable. • Developed and implemented a new inventory tracking system, resulting in a 15% reduction in inventory carrying costs. Show less



MARDA’A MARINE SHIPPING EST

• Administration Manager

  • May 2007 - Jan 2011

  • Monitor and manage the company's expenses, ensuring that they are within budget and properly allocated. • Implement and maintain security procedures and protocols, ensuring that the office and company assets are protected. • Provide support and guidance to other departments and staff members on administrative matters. • Developed and implemented a new travel booking process, resulting in a 20% reduction in travel expenses. • Monitor and manage the company's expenses, ensuring that they are within budget and properly allocated. • Implement and maintain security procedures and protocols, ensuring that the office and company assets are protected. • Provide support and guidance to other departments and staff members on administrative matters. • Developed and implemented a new travel booking process, resulting in a 20% reduction in travel expenses.


AL- SHAMKHOUN CONTRACTING EST
• Executive Secretary

  • 2006 - 2007