Experience

GTE - Global Travel Engine

• United Arab Emirates
• Travel Arrangements
• 1 - 100 Employee

• Director Of Business Development

  • Dec 2021 - Present



Baron Hotels and Resorts Egypt

• Senior Sales Specialist GCC

  • Jun 2021 - Dec 2021

  Fully in charge of the Gulf and Middle East markets for All Baron properties in Egypt (Baron Palace Sahl Hasheesh, Baron Resort Sharm El Sheikh, Baron Palms Resort (Adults Only) and Baron Cairo Hotel). Since such market was considered as emerging market for Baron resorts and hotels, one of my goals is to stimulate, activate and create demand for such properties.Conducted sales strategy for each hotel as well market intelligence as the hotels chain had no name in the Gulf and Middle East market.successfully created market awareness and hotel position which converted into tangible business for all properties in very short time.



DanaBooking

• Egypt
• Hospitality
• 1 - 100 Employee

• General Manager

  • Jun 2019 - May 2021



HotelsPro

• Türkiye
• Travel Arrangements
• 1 - 100 Employee

• Regional Director - Middle East, Africa & India

  • Apr 2018 - Apr 2019

  Managed Middle East team and trained them on sales strategies.Restructured MEAI team and hired a team in Saudi Arabia and India which resulted in more efficiency and huge cost reduction.Created and improved Hotelspro presence in the region.Opened an office in Riyadh and Egypt.Increased the number of directly contracted hotels in the Middle East and Europe through personal contacts.Opened operation office in Egypt with 35 staff in less than 3 months. This success encouraged H.O to move more departments/functions from Istanbul to Cairo.



GTA

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Area Manager, Saudi Arabia, Bahrain & Yemen

  • Nov 2012 - Apr 2018

  Duties & Responsibilities: Manage the sales team in Saudi Arabia to ensure the company’s products are properly communicated to customers.Ensure GTA follows local laws and regulations.Ensure all employees are appropriately motivated and trained, carrying out their responsibilities and achieving their personal KPI’sEstablish guidelines for setting/achieving the sales targetsObtain feedback from customers to measure their satisfaction with company productsOrganize regular staff meetings and build an environment in which employees willingly execute maximum tasks.Monitor the sales performance of competitors to ensure that the company maintains and develops its competitive position. Monitor daily sales and AR reports.Recommend product and service enhancements to improve customer satisfaction and sales potential.Liaise with different departments internally to solve daily operation related issues.Notable Achievements:Settled GTA legal presence in Saudi Arabia after whole two years of useless efforts before my joining date.Increased the number of customers.Shifted the head office to Riyadh which resulted in a huge cost cutting.



Standard Tours

• India
• Airlines and Aviation

• Director of Business Development

  • Jan 2007 - Nov 2012

  Duties & Responsibilities:Manage and operate Tours Department within the company head office and branches.Manage key customer relationships and actively develop new businessMaintain awareness of developments in sales techniques and technology to ensure that the company maintains and develops its competitive position.Develop and implement a customer service strategy which provides total customer satisfaction and meets company’s objectives.Generate new business opportunities. Play the main role in promoting MICE businessHandle groups, charters and conferences. Contract suppliers, cruises and hotels locally and worldwide. Develop and implement marketing media and e-marketing campaigns. Notable Achievements:Designed and launched the first Egyptian online reservation system in the Gulf and Middle East. Launched and operated the first charter flights for the Jeddah/Marsa Alam/Jeddah sector. Opened 2 offices in Jeddah, Saudi Arabia. Created and established the Outbound Department. Trained all inbound staff on creating and selling outbound products including hotels, cruises, and tailor-made packages Developed and reshaped the Corporate Department. Contracted new corporate accounts with implant offices. Opened new markets and introduced new agents in the Gulf and Middle East in addition to increasing business generated from current agents. Developed and reshaped the Incentive and Conferences Department. Implemented new concepts that have contributed to remarkable sales growth.



Carlson Wagonlit Travel / ACE Travel

• Tours Development Manger

  • Jan 1997 - Dec 2007

  Duties & Responsibilities:Managed and operated the Leisure Tours Department Kingdom wide (both outbound and inbound).Coordinate with Marketing Division on implementing promotional and marketing plans for key productsNegotiated competitive rates with hotels, cruise-lines, and suppliers to attract more business.Created global and tailor-made tour packages for groups and individuals.Research and identify new business opportunities to ensure sustained growthTrained the tours staff on selling and promoting tour products.Created, designed and distributed the ACE Travel monthly e-newsletter.Utilized demographic information and recent travel statistics to formulate more effective advertising campaigns for tour packages.Notable Achievements:Introduced and implemented the first electronic communication network for ACE Group, which contributed to massive cost reductions.Established Inbound department for leisure inbound tourism to the Kingdom of Saudi Arabia. I was the first in Saudi Arabia to contract inbound groups from Australia, USA and Belgium.Actively contributed as a member of the founding committee of the Supreme Commission for Tourism (Saudi Arabia)Contracted large pharma corporate accounts i.e Sanofi AventisOperated charter flights (Athens/Riyadh/Dubai/ Cairo) for a period of two months. This task required obtaining landing permissions, over-flight permissions and close coordination with airport handlers in all the above countries.Designed the Balkan Airlines Time-table, in addition to other flyers for our Holidays department. Designed, hosted, managed and updated the ACE Travel/American Express Saudi Arabia website.



ACE Travel (American Express)

• Tours & Umrah Coordinator / Office Manager to G.M

  • 1993 - 1997

  Duties & Responsibilities:Prepared tour and Umrah packages in coordination with the Director of Tours and UmrahDesigned and created flyers and brochures for the tour packages.Managed all office activities on a day-to-day basis.Prepared for meetings and corresponded with member representatives on upcoming events.Maintained in-office calendar and training calendar, keeping track of schedules/appointmentsActively involved in Human Resource issues and employee problem resolutions.Event planning, publicity management and media relations.



The American University in Cairo

• Egypt
• Higher Education
• 200 - 300 Employee

• Recorder / Part time Teacher

  • 1987 - 1992

  In charge of the newly established department "Contract Program" offering tailor made courses in all fields of studies such English, Translation, Arabic, Computer and Business studies.My duties and responsibilities included: admission and registration, preparation of monthly reports showing revenue and expenses, preparation of enrollment statistics every term, issuance of certificates or letters at end of courses.In addition to the above, I was responsible for assigning rooms for all CACE instructional and testing activities and assisted in the preparation of the budget.Teaching Englishat the following institutes in Cairo: AUC (Outreach Prog.), ICI / ACA /London Business Institute