Experience

IGI Holding

• Egypt
• Investment Management
• 1 - 100 Employee

• Senior Infrastructure Engineer

  • Sep 2018 - Present

  • Manage Microsoft 365 admin center • Configure and Troubleshoot ADs, Domain Controllers and File Servers running on Windows server (2008, 2012 and 2016). • Network Planning and design network diagram • Wi-Fi Planning, Design and locate access points • Visit Users’ locations “HQ or Remote Locations” for any technical assistance, hardware installations or opening new locations. • Diagnose and resolve technical hardware issues. • Performing network maintenance and system upgrades including service packs, patches, hot fixes and security configurations • Configuring and installing various network devices and services (routers, switches, firewalls, load balancers, VPN,Access Points ) • Connection contract management • Performing disaster recovery operations and data backups when required • Interpret customer requirements and provide advice and support on potential solutions to resolve IT related issues as they arise • Network Documentation Show less



Sinai University

• Egypt
• Education Management
• 500 - 600 Employee

• Technical Support Engineer

  • Aug 2016 - Aug 2018

  • Answer question i n person v ia phone Email or t i cketing system • I nstall, Configure and Troubleshoot desktops and laptops running Microsoft windows ( Win XP, Win 7 , Win 8 and Win 10 ) , IP phones and printers. • Manage ADs, Domain Controllers and Fi le Servers on Windows server ( 2003 , 2008 and 2012 ) . • Network infrastructure troubleshooting. • Answer question i n person v ia phone Email or t i cketing system • I nstall, Configure and Troubleshoot desktops and laptops running Microsoft windows ( Win XP, Win 7 , Win 8 and Win 10 ) , IP phones and printers. • Manage ADs, Domain Controllers and Fi le Servers on Windows server ( 2003 , 2008 and 2012 ) . • Network infrastructure troubleshooting.