Senior IT Lead Engineer

• Oct 2013 - Present

Information Technology Specialist

• Oct 2013 - Present

• Lead, mentor, manage and delegate tasks to the team. • Implement and mentor information systems policies, strategies, and controls in the enterprise to ensure data accuracy and compliance. • Define and execute strategies for financial efficiency, forecasting, and long-range planning for the department. • Handle the financial annual IT budgets. • Plan, manage, control, and audit the new IT projects. • Design, monitor, troubleshoot, and upgrade the network infrastructure. • Configure and manage Cisco routers and switches. • Manage server services such as AD, DNS, DHCP, and Group Policy configuration. • Configure, manage, and monitor the FortiGate firewall and VPN. • Manage the Aruba WiFi controller. • Configure and manage Cisco Call Manager and Cisco VGW Router. • Manage the Avaya VoIP system. • Manage the VDI environment (Virtual Desktop Infrastructure). • Use Microsoft (SCCM) & ManageEngine UEM to deploy security patches updates, access users remotely, get assets reports, deploy software and apply settings for users. • Support the business applications such as (DED Business Licensing System, Vehicles Tracking system, Wireless solution (Surfsonix), Security Access Door, CCTV, and Workflow Management system. • Fulfilling incidents, problems, and service requests within the SLA using ServiceNow. • Document all the procedures and processes. Show less

IT Engineer

• Oct 2010 - Oct 2013

• Administrate of parent Domain Controller at the site offices. • Design and manage the network infrastructure at the site offices (Data and Voice). • Manage Windows Server (DHCP, DNS, AD, and File Server), and manage the Exchange server. • Configure and maintenance of all network devices (Routers, Switches, and Access Points). • Install, administrate, and troubleshoot Windows OS. • Network connectivity troubleshoot. • Install, configure, and troubleshoot the network resources (Printers, Scanners, Photocopiers, and Plotters). • Weekly server backup, and daily activity report to the managers. • Expect the potential problems and solved them before they occur. • Collaborate and negotiate with users, specialists, and suppliers. • Make documentation (procedurals, operations, and assets). Show less