Experience

FENIX

• IT Services and IT Consulting
• 1 - 100 Employee

• Operations Supervisor

  • Mar 2021 - Present

  - Luanch of Fenix Taxi. - Onboarding Taxi agents. - Assign drivers to routes and provide manifest of delivery journey. - Daily monitoring of Dashboard. - Purchasing (Performs comparison shopping and negotiations to secure lower prices on materials the company needs. - Keeps up to date on the company's needs in order to order supplies when they are necessary. - Planning daily routes, alternative delivery solutions and full supervision of the eet. - Manage the collect cash by drivers before of shift. - Assist in preparing and monitoring work schedules - site analysis and route analysis Show less



HungerStation | هنقرستيشن

• Saudi Arabia
• Technology, Information and Internet
• 700 & Above Employee

• Operations Team Member

  • Feb 2020 - Mar 2021

  • Assign drivers to routes and provide manifest of delivery journey. • Daily monitoring of Dashboard. • Monitor operational policies and procedures to ensure the most efficient and effective processing of delivery orders, control damages, errors and mis-picks and excellence in customer service levels. • Handle and resolve customer complaints due for poor or bad orders. • Delivering products to customer in timely and professional manner. • Assign drivers to routes and provide manifest of delivery journey. • Daily monitoring of Dashboard. • Monitor operational policies and procedures to ensure the most efficient and effective processing of delivery orders, control damages, errors and mis-picks and excellence in customer service levels. • Handle and resolve customer complaints due for poor or bad orders. • Delivering products to customer in timely and professional manner.



TryCarriage.com

• Qatar
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Operations Supervisor

  • May 2018 - Feb 2020

  • Planning daily routes, alternative delivery solutions and full supervision of the fleet.• Supervise the full order fulfillment.• Daily monitoring of Dashboard.• Assign drivers to routes and provide manifest of delivery journey.• Assist in preparing and monitoring work schedules.• Monitor operational policies and procedures to ensure the most efficient and effective processing of delivery orders, control damages, errors and mis-picks and excellence in customer service levels.• Handle and resolve customer complaints due for poor or bad orders.• Delivering products to customer in timely and professional manner.• Manage the collect cash by drivers before of shift.• Ensuring continuous improvement to maintain quality & service level standards through preparing daily KPI reports.• Performing root cause analysis & rectifying the errors immediately.• Liaise with customer service department to check problematic cases and bad order debits on restaurant, customer service, driver or Operations.• Weekly supervision of fleet owned by company and logging in sheets.• Providing Basic training to new drivers on process, procedures & customer service orientation.• Identify gaps, shortcoming or system limitations if any and coordinating with Senior manager regularly Show less

• Customer Services

  • Aug 2017 - May 2018

  Call center agent