Information Technology Administrator

• Oct 2021 - Present

- Monitoring and maintaining networks and servers. - Upgrading, installing and configuring new hardware and software to meet company objectives. - Implementing security protocols and procedures to prevent potential threats. - Creating user accounts and performing access control. - Monitoring and maintaining networks and servers. - Upgrading, installing and configuring new hardware and software to meet company objectives. - Implementing security protocols and procedures to prevent potential threats. - Creating user accounts and performing access control.

Support Engineer - ICT and cloud solutions

• Aug 2019 - Sep 2021

 Installation & configuration of Microsoft windows server 2008/12 & 2016 Infrastructure including Active Directory, Group Policy, Backup & associated services.  Implementation and Troubleshooting of Cisco Network devices – Routers, Switches, Wireless.  Managing and Troubleshooting of Desktop/Laptop systems such as Windows 7/8/10 and associated software & hardware issues.  Configuring and managing access controls, backups, VMs and firewalls.  MS Exchange and MS Office 365 email server configuration and management.  Installation, configuration and support for Cisco & Avaya Telephony systems and associated services.  Managing IT Infrastructure of various clients as an onsite administrator.  Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.  Monitoring customer servers/devices and providing remote support services. Show less

IT Helpdesk Engineer

• Feb 2020 - Dec 2020

Posted by Emtech  Responding to queries via chat, email, or phone.  Resolving problems with networks and other computer systems  Diagnosing system errors and other issues  Training other staff members on troubleshooting and diagnosing problems.  Writing, editing, and revising training manuals for new and updated software and hardware  Providing technical assistance for questions and problems  Running reports to understand common complaints and problems  Installing or changing software to fix issues  Remotely accessing hardware or software to make changes and fix problems Show less

Technical Support Executive

• Jan 2018 - Nov 2018

• Installing and configuring server operating systems and applications. • Monitoring and maintaining computer systems and networks. • Configure internet information service (IIS). • Configuring SQL Express. • Give training for customers for using the software product. • Installing and configuring server operating systems and applications. • Monitoring and maintaining computer systems and networks. • Configure internet information service (IIS). • Configuring SQL Express. • Give training for customers for using the software product.

junior android developer

• Jun 2017 - Dec 2017