Experience

Kuwait Dairy Company
• Kuwait
• Dairy Product Manufacturing
• 1 - 100 Employee
• E-Commerce marketing coordinator

  • Mar 2023 - Present


Furdtk

• Kuwait
• Retail Groceries
• 1 - 100 Employee

• • May 2019 - Jan 2023

  * Manage and lead a team of employees* helping with team members and respond to incoming calls from customers as required Handling customer complaints* keeping management updated on team performance* Hire, coach and provide training to personnel to maintain high customer service standards* Evaluate performance with key metrics (accuracy, call-waiting time etc.)* Prepare reports for different departments or upper management

• • May 2019 - Dec 2022

  * E-Commerce Specialist (Sales & Data) for App and website of Furdtk.* Working on items from creation, until it goes online. * Creating products setting using odoo ERP system.* Follow up with suppliers regarding Data and sales. * Update prices, quantities of items* Organizing & creating categories & subcategories in the application.* Shooting products with a camera if required* Editing photos using Photoshop to fit the application & website* Working on brands categories and attributes of products to make sure all are presentable in a timely and good manner.* Ensuring That push of products live onto the website.* Developing, monitoring, writing and updating product content contained on eCommerce websites/portals.* Assist in website testing to provide feedback and recommendations for new features and functionalities. * Daily monitoring & maintenance of all site functionalities to report/fix bugs and errors and ensure optimal user experience.* Working with product management, sales, graphics, and other relevant departments to provide updated content for assigned accounts to be shared across eCommerce platforms. Show less



Chocolateness

• Kuwait
• Food and Beverage Services
• 1 - 100 Employee

• Call Center Team Lead

  • Jul 2016 - May 2019

  * Respond to incoming calls from customers and Updating customer information in database. * Handling customer complaints and give a solution for customer satisfaction * lead a team of employees. * Provide help to management, including training, * keep management updated on team performance * helping with team member problems * Make daily and monthly sales report * Respond to incoming calls from customers and Updating customer information in database. * Handling customer complaints and give a solution for customer satisfaction * lead a team of employees. * Provide help to management, including training, * keep management updated on team performance * helping with team member problems * Make daily and monthly sales report



McDonald's

• 1 - 100 Employee

• Call Center Associate

  • Dec 2014 - Apr 2016

  * Answering incoming calls and follow up with customers * Handling customer complaints * make reports to be submitted to other divisions for evaluation * Answering incoming calls and follow up with customers * Handling customer complaints * make reports to be submitted to other divisions for evaluation



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Jan 2013 - Mar 2014

  * Respond to incoming calls from customers * give Customers the right answers and directions * Updating customer information and making all transaction using CCAT system * Respond to incoming calls from customers * give Customers the right answers and directions * Updating customer information and making all transaction using CCAT system