Experience

Clarksons

• United Kingdom
• Maritime Transportation
• 700 & Above Employee

• Team Leader

  • Feb 2019 - Present

  Port Said -Damietta Liner customers service team leader Port Said -Damietta Liner customers service team leader



A.P. Moller - Maersk

• Denmark
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Senior Exective Customer Service

  • Jul 2005 - Dec 2018

  - Build strong and lasting relationships with customers and provide second-to-none customer service. - Take full responsibilities and end-to-end ownership of customer shipments and issues. - Utilize Care business partner relationships to encourage fast equipment turnaround and collection of applicable charges as required. - Engage in constructive problem resolution and provide solutions. - Act and communicate proactively and keep customers informed of any issues or changes in the… Show more - Build strong and lasting relationships with customers and provide second-to-none customer service. - Take full responsibilities and end-to-end ownership of customer shipments and issues. - Utilize Care business partner relationships to encourage fast equipment turnaround and collection of applicable charges as required. - Engage in constructive problem resolution and provide solutions. - Act and communicate proactively and keep customers informed of any issues or changes in the shipment. - Address root causes and seek continuous improvements – constantly look for ways to improve work processes. - Enhance the company’s business in terms of business intelligence & supervisory customer service and counter activities Port Said Branch and OTC within terminals (Damietta – Port Said East and Port Said West). - Present leadership for the overall team and OTC with the aim to retain, develop and coaching staff to deliver the overall targets. - Work independently and assist the team in realizing goals and standards – share knowledge and best practices. - Seeks to meet critical objectives while considering the impact of decisions and activities on the ability to achieve long-term goals. - Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation. - Understand and familiar with KPIs and act in line with set targets. Drive continuous improvements opportunities to lower costs. Show less - Build strong and lasting relationships with customers and provide second-to-none customer service. - Take full responsibilities and end-to-end ownership of customer shipments and issues. - Utilize Care business partner relationships to encourage fast equipment turnaround and collection of applicable charges as required. - Engage in constructive problem resolution and provide solutions. - Act and communicate proactively and keep customers informed of any issues or changes in the… Show more - Build strong and lasting relationships with customers and provide second-to-none customer service. - Take full responsibilities and end-to-end ownership of customer shipments and issues. - Utilize Care business partner relationships to encourage fast equipment turnaround and collection of applicable charges as required. - Engage in constructive problem resolution and provide solutions. - Act and communicate proactively and keep customers informed of any issues or changes in the shipment. - Address root causes and seek continuous improvements – constantly look for ways to improve work processes. - Enhance the company’s business in terms of business intelligence & supervisory customer service and counter activities Port Said Branch and OTC within terminals (Damietta – Port Said East and Port Said West). - Present leadership for the overall team and OTC with the aim to retain, develop and coaching staff to deliver the overall targets. - Work independently and assist the team in realizing goals and standards – share knowledge and best practices. - Seeks to meet critical objectives while considering the impact of decisions and activities on the ability to achieve long-term goals. - Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation. - Understand and familiar with KPIs and act in line with set targets. Drive continuous improvements opportunities to lower costs. Show less



Port Said Shipping & Nav. Co

• Port Said

• Shipping Accounts Manager

  • May 2001 - Jul 2005

  - General Accounts. - Internal Auditing - Disbursements & Vouchers - Statement & Budget - B/L & Manifests - Payroll Sheets - Network Administrator - IT & Computer Systems - Booking & Archives - General Accounts. - Internal Auditing - Disbursements & Vouchers - Statement & Budget - B/L & Manifests - Payroll Sheets - Network Administrator - IT & Computer Systems - Booking & Archives