Experience

Smart Vision for Information Systems

• United Arab Emirates
• IT Services and IT Consulting
• 100 - 200 Employee

• Senior Project Engineer

  • Nov 2008 - Present

  Sr. Project Engineer (April 2018 – Present) • Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination. • Participated in all phases of system development life cycle, from requirements analysis through system implementation. • Managed use of various types of databases and configured, installed and upgraded new ones. • Manage the workflow within the team by handling the tasks to perform high quality results and feedbacks. • Monitor the progress of the project phases. Project Engineer (May 2012 – April 2018) • Manage asset management system (installation, Training, technical supporting, Answer users' inquiries, backup/restore data base, devices maintenance). • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed. • Patched software and installed new versions to eliminate security problems and protect data. • Executed troubleshooting and server support, including in-person and remote situations. • Performed scheduled service work, including installations, testing and repairs. • Ensure Quality and Consistency when Handling Customer Calls. Support Engineer (November 2008 – May 2012) • Provided technical support in both on-site and telephone consultations. • Resolved issues with system and hardware quickly and accurately. • Assisted customers in identifying issues and explained solutions to restore service and functionality. • Installed and modified database. • Trained and supported end-users with software. Show less



Information Technology International (ITI)

• Egypt
• IT Services and IT Consulting

• Technical Support Engineer

  • Jul 2005 - Nov 2008

  • Hardware and software installation. • Making maintenance for the hardware parts (POS machines, Printers, Scanners, Laptops and Computers). • Assembling computers and installing basic programs. • Setup Networks and doing the configuration and testing. • Hardware and software installation. • Making maintenance for the hardware parts (POS machines, Printers, Scanners, Laptops and Computers). • Assembling computers and installing basic programs. • Setup Networks and doing the configuration and testing.