English Lecturer

• Aug 2021 - Present

Lecturer

• Nov 2020 - Aug 2021

English Foreign Language Instructor

• Mar 2014 - Aug 2021

Teach manifold subject areas to under/post graduate students Contribute to the development and planning of high quality curricula Design and grade quizzes, coursework and assignments Provide remedial classes to foundation-year students Hold office hours for students in need of extra assistance with course Contribute to faculty groups or committees as requested Teach manifold subject areas to under/post graduate students Contribute to the development and planning of high quality curricula Design and grade quizzes, coursework and assignments Provide remedial classes to foundation-year students Hold office hours for students in need of extra assistance with course Contribute to faculty groups or committees as requested

Clients’ Accounts Manager

• Jun 2010 - Jul 2012

Managed multiple clients’ financial and operational profiles Maintained and improved communication channels between internal and external customers Supervised a team of service delivery associates towards achieving optimum customer satisfaction Provided direct support and information to clients, and facilitated the resolution of clients’ escalated queries. Introduced new client support programs and provided relevant training Managed multiple clients’ financial and operational profiles Maintained and improved communication channels between internal and external customers Supervised a team of service delivery associates towards achieving optimum customer satisfaction Provided direct support and information to clients, and facilitated the resolution of clients’ escalated queries. Introduced new client support programs and provided relevant training

Customer Care Advisor

• Sep 2008 - May 2010

Deputy Manager

• Jul 2007 - Aug 2008

Planed and supervised the overall operation schedules to ensure a quality and timely delivery of service.Led, channeled and administrated members of staff towards achieving high standard customer service in an environment of team work and high morale.Provided continuous business process optimization, and designed new operational programsSupervised and resolved excursion, airport, concierge, accommodation operational challenges

Operations Manager

• Aug 2005 - Jun 2007

Initiated, organized, coordinated, regulated, reserved and followed up the implementation of daily agreed operational programs.Negotiated third-party domestic and foreign agents and suppliers to conclude contract service agreements within the frame work of company's ironbound policies and strategies.Reviewed and followed up on all operations’ financial tasks and provided continuous guidance to the costing team to reduce the variances and improve the travel products’ costs.Was available 24/7 through a hot line phone number in order to communicate and control the quality of representatives’ performance Show less

Holiday Representative

• Aug 2003 - Jul 2005

Met guest at airport and escorted them to their accommodationGuided excursions to various sites while playing a cultural ambassador roleCoordinated catering and transportation arrangementsPrepared daily reports on excursion/airport operation