Experience

Smart Group

• Canada
• Civil Engineering
• 1 - 100 Employee

• Administrative Manager

  • May 2015 - Present

• Administration supervisor

  • Jul 2013 - Apr 2015

  Verify that all administrative instructions are already followed and sanctions are imposed on violators.- Responsible for distributing and equipping new employees premises in cooperation with other departments.- Supervision of securing the needs of the premises with the necessary office equipment- Oversee all maintenance and cleaning work.- Follow up the work of HR department and make sure that they complete the files for employees and register them in the Labor and Social Security Bureau.- make interview for new employees Show less



smart com for commercial services

• Deputy Director of Administrative affairs

  • Apr 2015 - Present

  - Set the main objectives of the company and participate in its formulation - Preparation of sub-plans and executive programs for administrative affairs to achieve the main objectives of the company - Supervise the development of a system for the classification and numbering of all records and documents - Heading and managing periodic meetings of the Directorate of Administrative Affairs. - Participate in the formulation and preparation of administrative procedures in coordination with other departments - Review and audit the procedures, forms, records and instructions of the quality system on administrative matters before being approved by the Director General. - Investigate complaints received by the company in conjunction with all departments and departments concerned. - Control of the use and maintenance of equipment, means of transport, communication and other administrative services. - Responsible for the processing and rehabilitation of service buildings, and take the necessary preventive and remedial measures to maintain the buildings of the company. - Responsible for security and preservation of the contents of the company from theft and has the right to issue instructions and decisions that enable him to do so. - Verify that all administrative instructions are already followed and sanctions are imposed on violators. - Supervision of securing the needs of the premises with the necessary office equipment - Oversee all maintenance and cleaning work. - Follow up the work of HR department and make sure that they complete the files for employees and register them in the Labor and Social Security Bureau. - Evaluation of proposals for the development of administrative procedures dealing with administrative Services in the company. Show less



Wasla contact centre

• team leader

  • Jun 2009 - Present

  Handling the high value customers’ complaints Customer Satisfaction achievement & Enhancement achieve our target in (NPS-Quality –AHT) as team work Handling the high value customers’ complaints Customer Satisfaction achievement & Enhancement achieve our target in (NPS-Quality –AHT) as team work