Experience

Ahli United Bank Egypt

• Egypt
• Banking
• 400 - 500 Employee

• Operation Officer

  • Aug 2022 - Present

  - Deliver performance excellence through supervising ,Reviewing ,handling, delivery, execution for all types of Trade Finance Products including Import / Export L/Cs, Import / Export Documentary collection, and Local / Foreign Guarantees, which undertakes a wide range of discrete processing and servicing activities providing co-operations and strong working towards achieving the agreed objectives .- Able to schedule /prioritize process activities and associated resources to meet varying demand and needs.- Check and authorize trade finance transaction within his/her limit, SWIFT authorization whenever applicable to ensure all the required controls are in place.- Ensure that all transactions implemented are executed according to the approved regulations and procedures on timely manner.- Ensure that any transactions with financial impact on the bank or customers are reviewed in meticulous manner. Show less

• Teller

  • Feb 2021 - Aug 2022

  -Process cash and cheque transactions, deposits and withdrawals.- Perform debit/ credit transactions through cash or cheque from customers in compliance with the approved policies/ procedures and the applicable regulatory guidelines.- Perform End of Day check on my own vouchers before submission to Head Teller.- Provide information and guidance to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.- Issuing( LG), import (LC) in various types & import (DC) in all conditions sight, in advance & deferred -Examining shipping documents and ensure that all presented documents comply with latest instructions -Ensuring payments of accepted bills and payment on maturity dates ,collect charges &commissions with coordination with Trade Finance department Show less



BLOM BANK Egypt

• Egypt
• Banking
• 400 - 500 Employee

• Customer Service Officer

  • Mar 2019 - Feb 2021

  - Welcome customers to obtain information and explain available services. - Cross selling all the bank’s products . - Increasing the branch customer base . - Ensure service excellency . - Contribute to the profitable growth of the bank in line with the strategic guidelines and the bank policies and procedures . - Perform an outside calls to increase the branch customer base . - Feed the system with all information obtained from customers. - Open all types of accounts (current, savings, time deposit, saving certificates). - Answer Customer inquiries and correct errors. - Presents funds received from customers to the Teller for deposit & obtain receipt for customers - Helps customer complete any application - Receiving complaints from customers & register them ,then deliver to the concern Department. - Solve client’s problems within his/ her responsibility - Handling all inquiry received from clients (position – statements – T/Ds maturity Show less



Brand Vision MENA

• Egypt
• Research
• 1 - 100 Employee

• Market Research Executive

  • May 2018 - Nov 2018

  • Designing the research instruments competently as per ESOMAR code of conduct, • Preparation of research proposals, project costs, reports and presentations effectively, • Managing clients competently and developing new business from existing and new clients. • Managing research projects and monitoring progress according to time plan, • Managing projects effectively and resolving problems tactfully and responsibly • Designing the research instruments competently as per ESOMAR code of conduct, • Preparation of research proposals, project costs, reports and presentations effectively, • Managing clients competently and developing new business from existing and new clients. • Managing research projects and monitoring progress according to time plan, • Managing projects effectively and resolving problems tactfully and responsibly



Pirelli

• Italy
• Motor Vehicle Manufacturing
• 700 & Above Employee

• HR Intern

  • Aug 2017 - Aug 2017

  - Assist the HR team with the day-to-day responsibilities and participate in various projects - Setting training programs for Pirelli employees & labors - making a report of job websites & giving recommendation of the best one - helping PR team in booking tickets of hotels & travels ,organize parties - preparing job post to be ready for posting on social media - screening CVs - Assist the HR team with the day-to-day responsibilities and participate in various projects - Setting training programs for Pirelli employees & labors - making a report of job websites & giving recommendation of the best one - helping PR team in booking tickets of hotels & travels ,organize parties - preparing job post to be ready for posting on social media - screening CVs



Life Makers Foundation

• Egypt

• Volunteer

  • Oct 2016 - Nov 2016

  Contributing in project, which aims to establish small projects for Needy families, whether those projects are literal, service, productive and commercial, and thus convert poor families depend on donations and charity to productive families depend on themselves and thus have a stable source of income. Contributing in project, which aims to establish small projects for Needy families, whether those projects are literal, service, productive and commercial, and thus convert poor families depend on donations and charity to productive families depend on themselves and thus have a stable source of income.



Credit Agricole Egypt

• Banking
• 700 & Above Employee

• Customer Service ( Summer Intern )

  • Sep 2014 - Sep 2014

  - Welcome clients and facilitate their transactions with the Bank - Auditing Financial checks data ®ister them in registration book - Closing clients accounts - Calling Bank clients to ask them updating their personal data in bank documents - Welcome clients and facilitate their transactions with the Bank - Auditing Financial checks data ®ister them in registration book - Closing clients accounts - Calling Bank clients to ask them updating their personal data in bank documents