Mohamed Raafat

Customer Service Representative at Americana Group company
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Cairo, Egypt, EG

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • BBSA GRP
    AMIDEAST
    Jan, 2009
    - Oct, 2024
  • • Certificate: Bachelor of Social work.
    Social work.

Experience

  • Americana Group company
    • United States
    • Book and Periodical Publishing
    • 1 - 100 Employee
    • Customer Service Representative
      • Sep 2018 - Present

      • Work’s customer service at Americana (call center-Hardees) • Data entry. • Order taker. • Handel customers’ needs. • Sell products and place customer orders in the computer system. • Assist customers with menu selection and answer all questions in a respectful and patient manner. • Repeat customer orders for accuracy before entering them into the Point of Sale System. • Provide product and service information to customers. • Solving problems. Show less

  • Millennium tours
    • United States
    • Travel Arrangements
    • 1 - 100 Employee
    • Office Assistant
      • Nov 2017 - Feb 2018

      Job responsibilities: • Ending banking transactions. • Ending office transactions. • Ending reservations transactions at hotels. • Ending all office duty. Job responsibilities: • Ending banking transactions. • Ending office transactions. • Ending reservations transactions at hotels. • Ending all office duty.

  • Ministry of Military Production (Population Census Project)
    • Technical Support
      • Jan 2017 - Jun 2017

      • Work as technical support • Handling software error • Work as technical support • Handling software error • Work as technical support • Handling software error • Work as technical support • Handling software error

  • Green Logestic for Agricultural Contracting (Kuwait)
    • Secretary
      • May 2016 - Jan 2017

      • Using various computer packages • Photocopying and printing. • Maintaining filing systems. • Preparing reports for manager. • Using various computer packages • Photocopying and printing. • Maintaining filing systems. • Preparing reports for manager.

  • Egyptian Company for touristic(AMERICANA -HARDEES)
    • Customer Service Representative
      • Feb 2015 - Apr 2016

      • Work’s customer service at Americana (call center-Hardees) • Data entry. • Order taker. • Handel customers’ needs. • Sell products and place customer orders in the computer system. • Assist customers with menu selection and answer all questions in a respectful and patient manner. • Repeat customer orders for accuracy before entering them into the Point of Sale System. • Provide product and service information to customers. Show less

  • Kantar media International media department
    • Operator TV monitoring
      • Jan 2011 - Jun 2014

      Operator monitoring Works operator TV monitoring. • Excellent Delivery (Analysis & Reporting) • Effective team member who demonstrates a strong spirit of collaboration, openness towards people of different cultures. • Correct and fix mistakes of data. • Participating in adverse events training and submitting reports as needed Operator monitoring Works operator TV monitoring. • Excellent Delivery (Analysis & Reporting) • Effective team member who demonstrates a strong spirit of collaboration, openness towards people of different cultures. • Correct and fix mistakes of data. • Participating in adverse events training and submitting reports as needed

  • Maxmarine Company for (S.A.E) shipping Agencies oil Services (Petroleum Services).
    • Coordinator
      • Sep 2009 - Oct 2010

      • Managing customers Arrival& Departure in the Egyptian Airport. • Solving customer's problems. • Handling customer's complaints. • Checking in and out for customers in the Hotels. • Responsible for Transfer customers. • Sending E-mails and faxes. • Managing customers Arrival& Departure in the Egyptian Airport. • Solving customer's problems. • Handling customer's complaints. • Checking in and out for customers in the Hotels. • Responsible for Transfer customers. • Sending E-mails and faxes.

  • Egyptian Company for touristic projects (Americana-kfc):
    • customer service&Work as crew trainer
      • Jan 2006 - Jan 2009

      Job responsibilities: • Work as cashier& customer service and crew trainer: • Maintain sanitation, health, and safety standards in work areas. • Clean food preparation areas, cooking surfaces, and utensils. • Verify that prepared food meets requirements for quality and quantity. • Cook and package batches of food, such as fried chicken, to order or kept warm until sold • Customer service responsibilities include greeting customers. • Taking orders. • Serving customers and preparing food. • Completing customer transactions on the cash register. • Assist manager for instructing new employees on how to perform their job duties. As a crew trainer. • Assist new employees in learning the best practices and requirements of their job. Show less

Education

  • Bachelor of Social work
    Good, social worker

Community

You need to have a working account to view this content. Click here to join now