Experience

AUTOCOOL AC & Refrigeration Solutions

• Egypt
• Automotive
• 1 - 100 Employee

• Help Desk Specialist

  • Apr 2021 - Present

  Technical Support engineer: • Set up new desktops and laptops with necessary business applications. • Installing, troubleshoot and configuring (computer hardware, software, systems, networks, printers and scanners, mobile phones and wiring, etc.) Using remote supporting tools. • Provide hardware, software applications (R&D) and all front-end technical support for internal users. • Upgrade computer components and software. • Install and manage software CCTV cameras (IVMS). • Respond to and resolve help desk via telephony, email, ticket portal emails and Ticketing system (manage engine). • Testing new technology and organizing cables, passive network. • Install infrastructure (network, Analog &IP Cam, Phones, Servers And firewall) • Perform or delegate regular backup operations and implement appropriate processes for data protection, and failover procedures. • planning and implementing new or upgrades of IT Assets. Show less



Cloud one

• Cairo, Egypt

• Help Desk Specialist

  • Dec 2019 - Apr 2021

  Pre-sales engineer • planning and implementing new or upgrades of IT infrastructure and Low current system (Analog Cam, IP Cam, Fingerprint and Access control). • Serve to outsource company for all computer components (Software and hardware). Pre-sales engineer • planning and implementing new or upgrades of IT infrastructure and Low current system (Analog Cam, IP Cam, Fingerprint and Access control). • Serve to outsource company for all computer components (Software and hardware).



Majorel Egypt

• Egypt
• Outsourcing and Offshoring Consulting
• 500 - 600 Employee

• SME And Trainer:

  • Jan 2016 - Nov 2019

  SME And Trainer: • Responsible for knowledge management on floor. • Sending knowledge updates emails to all agents. • Supporting agents on floor. • Identifying knowledge gaps through SMEs support form. • Delivering training sessions to agent to fill their knowledge gaps. • Delivering training to newly hired agents. • Communicating with clients and conducting calls with them. • knowledge management SME And Trainer: • Responsible for knowledge management on floor. • Sending knowledge updates emails to all agents. • Supporting agents on floor. • Identifying knowledge gaps through SMEs support form. • Delivering training sessions to agent to fill their knowledge gaps. • Delivering training to newly hired agents. • Communicating with clients and conducting calls with them. • knowledge management