Cloud Consulting Manager

• Jan 2023 - Present

Senior Cloud Solutions Consultant

• Jan 2022 - Dec 2022

Modern Workplace & Security Team Lead

• Jul 2021 - Dec 2021

Responsibilities:- Interviewing new staff members.- Identifying any areas of concern that could impact the performance of team members.- Resolving any employee conflicts quickly and efficiently.- Providing hands-on direction for all activities and projects.- Communicating any pertinent information regarding project timelines, goals, or objectives to team members.- Maximizing productivity by scheduling available staff members to the appropriate shift or project.- Developing and managing team members.- Ensuring customer inquiries are responded to.- Ensure company goals and objectives are being met by each employee and provide constructive feedback.- Train new employees on company standards and procedures, from how to handle a negative customer experience to how to properly interact with clients.- Partner with Solution Sales Professional in solution proposal, solution architecture, design, account planning on all Microsoft 365 projects to maintain alignment on activities and timelines.- Participate in technical research and development to enable continuing innovation within the customer's infrastructure- Provide consistent customer experience for customer activities by developing and maintaining documented activity templates and following these templates for activities delivery- Provide Microsoft 365 Tier 3 support- Ensure to meet with Initial Response time requirements based on agreed SLA.- Prioritizing and managing customer requests based on agreed SLA.- Ensure that all customer requests and queries are met based on the agreed SLA. Show less

Senior Cloud Solutions Engineer

• Nov 2019 - Jun 2021

Responsibilities:- Delivering Microsoft 365 based projects.- Providing project documentation and user\admin guides- Provide customer training post project delivery- Deliver Microsoft 365 POCs- Partner with Solution Sales Professional in solution proposal, solution architecture, design, account planning on all Microsoft 365 projects to maintain alignment on activities and timelines.- Responsible for effective provisioning, installation/configuration, operation, and maintenance of Microsoft 365 Services.- Participate in technical research and development to enable continuing innovation within the customer's infrastructure- Implementing and solving problems related to Microsoft 365 Services.- Implementing and supporting Microsoft productivity products in a medium to large enterprise.- Provide consistent customer experience for customer activities by developing and maintaining documented activity templates and following these templates for activities delivery- Provide Microsoft 365 Tier 2 support- Meet with Initial Response time requirements based on agreed SLA.- Prioritizing and managing customer requests based on agreed SLA.- Ensure that all customer requests and queries are met based on the agreed SLA. Show less

Senior Microsoft System Engineer

• Jan 2019 - Oct 2019

Responsibilities: - Delivering Microsoft Infrastructure, Microsoft System Center Suite & Microsoft 365 based projects. - Providing project documentation and user\admin guides - Provide customer training post project delivery - Deliver Microsoft Products POCs - Partner with Solution Sales Professional in solution proposal, solution architecture, design, account planning on all Microsoft projects to maintain alignment on activities and timelines. - Responsible for effective provisioning, installation/configuration, operation, and maintenance of Microsoft Services. - Participate in technical research and development to enable continuing innovation within the customer's infrastructure - Implementing and solving problems related to Microsoft Services. - Implementing and supporting Microsoft products in small to medium entities. - Provide consistent customer experience for customer activities by developing and maintaining documented activity templates and following these templates for activities delivery - Provide Microsoft Tier 2 support - Meet with Initial Response time requirements based on agreed SLA. - Prioritizing and managing customer requests based on agreed SLA. - Ensure that all customer requests and queries are met based on the agreed SLA. Show less

Microsoft System Engineer

• Apr 2017 - Dec 2018

Responsibilities: - Delivering Microsoft Infrastructure, Microsoft System Center Suite & Microsoft 365 based projects. - Providing project documentation and user\admin guides - Provide customer training post project delivery - Responsible for effective provisioning, installation/configuration, operation, and maintenance of Microsoft Services. - Participate in technical research and development to enable continuing innovation within the customer's infrastructure - Implementing and solving problems related to Microsoft Services. - Provide consistent customer experience for customer activities by developing and maintaining documented activity templates and following these templates for activities delivery - Provide Microsoft Tier 1 support - Meet with Initial Response time requirements based on agreed SLA. - Prioritizing and managing customer requests based on agreed SLA. - Ensure that all customer requests and queries are met based on the agreed SLA. Show less

Cloud Engineering Trainee

• Nov 2016 - Nov 2016

I had training at Supreme Constitutional Court (SEE site) – Department: Data Center & Sub-department: Virtualization (VMware). I had training at Supreme Constitutional Court (SEE site) – Department: Data Center & Sub-department: Virtualization (VMware).

NTI Professional Trainning Trainee

• Jun 2016 - Nov 2016

NTI Professional Training (Cloud Computing Track): - Soft Skills. - English. - Monitoring and Operating a Private Cloud with System Center 2012 (MCSA & MCSE Private Cloud). NTI Professional Training (Cloud Computing Track): - Soft Skills. - English. - Monitoring and Operating a Private Cloud with System Center 2012 (MCSA & MCSE Private Cloud).

Global Incidents Controller

• Apr 2016 - May 2016

I worked at Vodafone Egypt company as incident controller (Tech-IM team) at Incident Management Department. As a spoke of Vodafone Egypt Technology, I take the complains from the spoke of customer care (SMC team), check the validity and pass it to the relevant support team to solve the technical problem. if the problem exceeded the time limit agreement, we send a severity message according to the agreed service catalogue to the higher management to know about the problem if they have any actions from their side. Show less

Summer Trainee

• Jul 2013 - Aug 2013

Summer 2013: I had training at Vodafone Egypt – Department: Technology & Sub-department: IT E2E. Summer 2013: I had training at Vodafone Egypt – Department: Technology & Sub-department: IT E2E.

Summer Trainee

• Aug 2012 - Aug 2012

Summer 2012: I had training at Vodafone – Department: External Affairs & Sub-department: Regulatory & Governmental Relations. Summer 2012: I had training at Vodafone – Department: External Affairs & Sub-department: Regulatory & Governmental Relations.