Experience

I Synergy International (M) Sdn Bhd

• Malaysia
• Marketing Services
• 1 - 100 Employee

• Operations Manager

  • Sep 2018 - Present

  - 360 management of the group’s retail ecosystem, from the beginning stages of planning and budgeting to overseeing the strategic execution, analysis and reporting.- Plans, coordinates and manages the merchant joining process into the company’s retail ecosystem and network. - Establishes and fortifies relationships with merchant accounts, facilitating efficient operations and optimising profitability.- Performs effective market research and analysis into the competitors’ products, new technologies, industry trends and opportunities.- Manages and develops the talents within the operations department to upkeep motivation and ensure continual skill improvements.

• Assistant Operations Manager | Feb 2017 – August 2018

  • Feb 2017 - Aug 2018

  - Coordinates merchant servicing schedules and performance monitoring of operations executives.- Evaluates operational reports and ensures compliance to all company policies and procedures.- Assists in planning marketing campaigns and supervises all retail operations.- Develops training modules for both internal and external stakeholders. - Manages in-bound queries and provides optimal customer experience for merchants.- Supervise and lead quality assurance for the retail network systems and mobile applications.

• Operations Executive | April 2015 – Jan 2017

  • Apr 2015 - Jan 2017

  - Conducts program installation and training for merchants.- Continuous monitoring of merchant performance and profitability upon system adoption.- Performs client relations duties and ensure program ease of adoption for merchants.- Resolves merchant related issues and conducts active maintenance supervisions.



Ben's Kitchen

• Germany
• Food and Beverage Services
• 1 - 100 Employee

• Outlet Supervisor

  • Jan 2014 - Feb 2015

  - Supervises the floor during dining period, enforcing proper conducts and opening/closing functions are completed. - Enforces food safety guidelines and customer service SOPs. - Organises team schedules and task delegations. - Performs administration duties including management of invoices and claims. - Monitors and updates supply inventory to ensure proficiency in kitchen operations.

• Waiter

  • Feb 2011 - Dec 2013

  - Creates a positive experience for guests in the restaurant by meeting their needs.- Provides menu recommendations and answers any questions. - Ensures orders are delivered to the kitchen staff and monitors customer satisfactions. - Maintains the outlet cleanliness and arranges designated furniture properly.



New Pantai Expressway Sdn Bhd

• Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

• Toll Collector | Dec 2009 – Jan 2011

  • Dec 2009 - Jan 2011

  - Assess and collects tolls from motorists on the assigned highway. - Responds to any queries and provides assistance should any complication arises. - Keeps and maintains accurate record of cash payments and digital transactions. - Assess and collects tolls from motorists on the assigned highway. - Responds to any queries and provides assistance should any complication arises. - Keeps and maintains accurate record of cash payments and digital transactions.



Etiqa Insurance and Takaful

• Malaysia
• Financial Services
• 700 & Above Employee

• Sales Executive

  • May 2007 - Apr 2008

  - Advises customers on insurance policies and financial products that best suit their needs. - Seek out new clients and achieve the monthly sale KPIs set. - Acts as the intermediary between Maybank Etiqa and clients, including individuals and businesses. - Advises customers on insurance policies and financial products that best suit their needs. - Seek out new clients and achieve the monthly sale KPIs set. - Acts as the intermediary between Maybank Etiqa and clients, including individuals and businesses.