Business Development Manager

• Feb 2022 - Present

Business Development Supervisor

• Feb 2019 - Oct 2021

•Helps the company grow by creating interest in the unique value proposition with targeted prospective customers. •Business to business proactive outreach, generate qualified leads and prospects according to the assigned pipeline goals and objectives. •Develop and implement strategic sales plans assigning sales targets and plans for the product and customize solutions to suit and fit customers. •Preparing our sales strategy according to market forecasting to achieve the required sales target. •Participates in the annual sales forecast. •Develop a growth strategy focuses both on financial gain and customer satisfaction. •Working on increasing the percentage of potential customers. •Create detailed proposals. •Prepare and present business proposals to clients and conducts a full sales cycle from lead generation to closing. •Maintains a solid business relationship and communication with the customer and business partners by building long-term relationships. •Managing team of business development specialists. •Set clear team goals and delegate tasks and set deadlines. •Maintained efficient team structures, monitored performance, and provided recommendations to meet and exceed sales targets. •Contributes with upper management in preparing and setup business plans, strategies, vision, and prospective opportunities. •Liaising with Marketing, Finance and Legal department for any sales-related to achieve our company's objectives. •Make prompt report to management regarding customer's response to company profile through working on CRM system. •Making new distribution channels through new distributors. •Encourage creativity and risk-taking. •Conduct market research and identify new markets and client's needs. •Passionate about creating long-term B2B relationships and partnerships, Strongly motivated to achieve higher expectations. •After-Sales service techniques and skills to make your existing accounts or projects sustained.

Business Development Team Lead

• Jan 2018 - Jan 2019

•Promoted to be a Team Leader. Responsible for planning the work for each team member, monitoring their performance, and implementing changes to improve results and achieve the target.•Involve in marketing and market research, setting plans, strategies, and targets for current and new products.

Senior Business Development Specialist

• Jan 2015 - Dec 2017

•Present and provide International and National educational institutions in Egypt with academic books and resources from International Publishers such as “Cambridge University Press, Hodder, MacMillan, EMC, HMH, Holt, and Scholastic US/UK among other publishers.•Have a direct link with International and National publishers for inquiries and submitting orders. •Prepare quotations and price lists for customers and present samples of new products.•Hold meetings with decision-makers within the educational institutions.•Attend tenders and compete against other publishers for the orders and work on increasing market share. •Act as Cambridge University Press representative and exclusive supplier in Egypt and have a direct link with CUP Middle East, Regional Manager. •Responsible for making deals with Schools, Universities, Regional suppliers, Libraries, Educational centers, Multinational companies, and Stores. •Achieve deadlines with order delivery and payment collection.•Follow up tracking shipment for order delivery.•Working on SAP and CRM system.•Organizing and preparing sales reports.•Organize and attend Book-Fairs, Events, Seminars, Conferences, and Marketing campaigns. •Personal case: Sales growth for Virgin Megastore(client) in Egypt market which exceeded 100% monthly of their previous sales (in the book section specifically) for a year and a half, after my agreement with them and with the British Council as a 2nd partner.

Senior Sales Consultant

• Jun 2013 - Aug 2014

•Planning a whole life program that fits the customer's needs. •Servicing and achieving the sales target. •Responding to customer inquiries and requests regarding company services. •Advising clients on products and services available, ensuring they are aware of them and understand which can meet their needs, to maximize the sale of the company's products. •Achieve sales targets set through individual sales efforts by identifying prospective client's needs and promoting solutions based on our products to satisfy identified client's needs. •Ensure that clients fulfill all needed documents and medical examinations. •Ensure efficient after-sales service and maintain a high focus on long-term customer satisfaction to maximize customer satisfaction. •Continuously update market and competition knowledge to expand market penetration and build and develop a network of contacts and sources of leads. •Present periodical productive and activity report. •Attending all sales meetings, training, and events.

Sales Specialist

• Apr 2013 - Jun 2013

•Marketing insurance products to new and existing customers. •Accurately completing new insurance applications. •Following up on any after sales related inquiries. Maintaining and developing relationships with existing customers through meetings, telephone calls and emails. •Cold-calling to arrange meetings with potential customers to prospect for new business. •Listening to customer requirements and presenting appropriately to make a sale. •Negotiating the terms of an agreement and closing deals. •Handling customer's issues in a good manner. •Challenging any objections with a view for getting the customer to buy, by using smart solution selling techniques. •Gathering market and customer information. •Advising on forthcoming product developments and discussing special promotions. •Recording sales and order information and sending copies to the sales office, or entering figures into a computer system. •Reviewing your own sales performance, aiming to meet or exceed targets. •Attending team meetings and sharing best practices with colleagues.

International Account Advisor

• Nov 2012 - Mar 2013

•Providing help and advice to customers using your organization's products or services. •Communicating courteously with customers by telephone and emails. •Handling different types of queries and cases such as billing, technical support, sales and acquisition, retention, and cancellation. •Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service. •Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by another customer service assistants. •Issuing refunds or compensation to customers. •Writing reports analyzing the customer service and send it to your manager. •Selling new services and promoting the new offers. •Mentor and support new employees.

Customer Service Specialist

• May 2012 - Nov 2012

•Supports customers by providing helpful information, answering questions, and responding to complaints. •Obtain all relevant information to handle product and service inquiries. •Handling and resolving service problems by solving the customer's complaints, selecting and explaining the best solutions to solve the problems, expediting correction or adjustment and following up to ensure resolution. •Provide pricing and service information. •Perform customer verifications. •Record details of actions taken. •Ensure service level agreements are met and maintained. •Work as part of a team to ensure offering world class Customer Service at all times. •Be proactive in regards to the improvement of processes and procedures. •Accuracy in handling all assigned tasks. •Communicate and coordinate with internal departments. •Provide feedback on the efficiency of the customer service process. •Mentor and support new employees. •Promoted to be assistant floor manager to manage the new batch in their shadowing task.

Trainee in Front Office, Reservation and Sales

• Mar 2012 - May 2012

* Front Office : Greet guests and patrons as they arrive. Ask if guests have a prior booking. Handle guest check-ins and check-outs appropriately. Manage accurate accounting of all rooms. Take reservations over the telephone, through emails, and in person. Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions. Refer guests to appropriate departments to resolve complaints or provide suggestions. Compute bills and take payments. Provide guests with directions around the hotel. Contact housekeeping and maintenance departments when a problem is reported. Explain appropriate use of keys and ensure that guests are satisfied with the rooms. Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift. * Reservation : Processes reservations by mail, telephone, telex, cable, fax, or central reservation systems referral. Processes reservations from the sales office, other hotel departments, and travel agents. Knows the type of rooms available as well as their location and layout. Knows the selling status, rates, and benefits of all packages plans. Knows the credit policy of the hotel and how to code each reservation. Understands the hotel's policy on guaranteed reservations and no-shows. Prepares expected arrival list for front office use. Promotes goodwill by being courteous, friendly, and helpful to guests, managers, and fellow employees. Walk around with the client and ensuring that they secure whatever services they are in need of. Getting information about areas of interest in order to target more clients in particular seasons. Making arrangements for clients' travel programs. Be aware of all front office procedures and assist with reception duties when required. Be fully aware of and adhere to health and safety, fire and bomb threat procedures. * Sales : Helping a hotel achieve and maintain profitability. Work to build relationships with potential clients.

Media Coordinator

• Jun 2011 - Mar 2012

•Organizing and managing events. •Managing campaigns on social media and analyzing results. •Responsible for promotional activities and selling our services to new customers. •Attended all workshops and training courses at the company in the fields of Consumer behavior, Service Marketing, Customer satisfaction, Advertising cases and strategy. •Dealing with sponsors for brandings and delivering promised marketing benefits. •Creating ideas based on research findings for promotional. •Learning to Prepare marketing strategy and write action plans to attain specific objectives. •Monitoring market trends and tech advancements. •BTL, on-ground activation and printing production. •Having interviews with ushers to select the best regarding each event. •Working as a supervisor for the ushers in any events or conferences. •Sales tasks as a beginner. •Editor on Final Cut Pro 7 as a trainee.