Mohamed Nabil
Customer Experience Analyst at Integrated Transport Centre - ITCAbuDhabi- Claim this Profile
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Bio
Heba el said
I am impressed with Mohamed Nabil's enthusiasm, communication and professional skills. , and I heartily endorse him for Customer Service manager position. Mohamed is reliable, dedicated and eternally upbeat. he multitasks effectively and is able to handle a high-volume workload.
Heba el said
I am impressed with Mohamed Nabil's enthusiasm, communication and professional skills. , and I heartily endorse him for Customer Service manager position. Mohamed is reliable, dedicated and eternally upbeat. he multitasks effectively and is able to handle a high-volume workload.
Heba el said
I am impressed with Mohamed Nabil's enthusiasm, communication and professional skills. , and I heartily endorse him for Customer Service manager position. Mohamed is reliable, dedicated and eternally upbeat. he multitasks effectively and is able to handle a high-volume workload.
Heba el said
I am impressed with Mohamed Nabil's enthusiasm, communication and professional skills. , and I heartily endorse him for Customer Service manager position. Mohamed is reliable, dedicated and eternally upbeat. he multitasks effectively and is able to handle a high-volume workload.
Credentials
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Digital Transformation Specialist Certifications
CourseraSep, 2023- Oct, 2024 -
Train the trainer.
-Mar, 2016- Oct, 2024 -
Human Resource Management CAME-HRMC Cairo, Egypt
CAME-HRMCMay, 2007- Oct, 2024 -
Basic Business Skills Acquisition (BBSA) Program
-Jan, 2007- Oct, 2024 -
Fire Warden
Aspire Middle East Training InstituteJun, 2015- Oct, 2024
Experience
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Integrated Transport Centre - ITCAbuDhabi
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United Arab Emirates
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Government Administration
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100 - 200 Employee
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Customer Experience Analyst
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Apr 2017 - Present
Gathers and interprets data on customer satisfaction. Conducting surveys to collect client feedback, analyzing data, and creating reports for the top management team. Supervising systems integrations/implementation and prepare customers workflow and process. Record and respond promptly to customer inquiries. Organize workflow to meet customers timeframes. Communicate and coordinate with internal departments. Monitoring the team’s performance. Support team training and… Show more Gathers and interprets data on customer satisfaction. Conducting surveys to collect client feedback, analyzing data, and creating reports for the top management team. Supervising systems integrations/implementation and prepare customers workflow and process. Record and respond promptly to customer inquiries. Organize workflow to meet customers timeframes. Communicate and coordinate with internal departments. Monitoring the team’s performance. Support team training and development. Preparing monthly reports to the Department Head. Show less Gathers and interprets data on customer satisfaction. Conducting surveys to collect client feedback, analyzing data, and creating reports for the top management team. Supervising systems integrations/implementation and prepare customers workflow and process. Record and respond promptly to customer inquiries. Organize workflow to meet customers timeframes. Communicate and coordinate with internal departments. Monitoring the team’s performance. Support team training and… Show more Gathers and interprets data on customer satisfaction. Conducting surveys to collect client feedback, analyzing data, and creating reports for the top management team. Supervising systems integrations/implementation and prepare customers workflow and process. Record and respond promptly to customer inquiries. Organize workflow to meet customers timeframes. Communicate and coordinate with internal departments. Monitoring the team’s performance. Support team training and development. Preparing monthly reports to the Department Head. Show less
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Zone parking solutions
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United Arab Emirates
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Truck Transportation
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1 - 100 Employee
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Senior Customer Service Supervisor
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Nov 2010 - Mar 2017
Supports agents, handles escalations, monitors the cue, and works in conjunction with administration. Deal directly with customers either by telephone or electronically. Respond promptly to customer inquiries. Handle and resolve customer complaints. Organize workflow to meet customer timeframes. Direct requests and unresolved issues to the designated resource. Communicate and coordinate with internal departments. Follow up on customer interactions. Record details of… Show more Supports agents, handles escalations, monitors the cue, and works in conjunction with administration. Deal directly with customers either by telephone or electronically. Respond promptly to customer inquiries. Handle and resolve customer complaints. Organize workflow to meet customer timeframes. Direct requests and unresolved issues to the designated resource. Communicate and coordinate with internal departments. Follow up on customer interactions. Record details of inquiries, comments and complaints. Helping with training and development. Reporting to Customer service manager. Show less Supports agents, handles escalations, monitors the cue, and works in conjunction with administration. Deal directly with customers either by telephone or electronically. Respond promptly to customer inquiries. Handle and resolve customer complaints. Organize workflow to meet customer timeframes. Direct requests and unresolved issues to the designated resource. Communicate and coordinate with internal departments. Follow up on customer interactions. Record details of… Show more Supports agents, handles escalations, monitors the cue, and works in conjunction with administration. Deal directly with customers either by telephone or electronically. Respond promptly to customer inquiries. Handle and resolve customer complaints. Organize workflow to meet customer timeframes. Direct requests and unresolved issues to the designated resource. Communicate and coordinate with internal departments. Follow up on customer interactions. Record details of inquiries, comments and complaints. Helping with training and development. Reporting to Customer service manager. Show less
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DU
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United Arab Emirates
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Telecommunications
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700 & Above Employee
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Customer Service Representative
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May 2009 - Oct 2010
Enterprise Sales Executive • Handel and maintain enterprises’ accounts for various companies. • Sell and promote current and new enterprises’ products and services. • Ensure all companies requests’ fulfillment. • Generate sales and financial reports on monthly basis. • Handle companies’ complex complaints. • Organize and manage monthly meetings with enterprise clients. Consumer Sales Executive • Handel new SIM card accounts for consumer clients. • Organize and… Show more Enterprise Sales Executive • Handel and maintain enterprises’ accounts for various companies. • Sell and promote current and new enterprises’ products and services. • Ensure all companies requests’ fulfillment. • Generate sales and financial reports on monthly basis. • Handle companies’ complex complaints. • Organize and manage monthly meetings with enterprise clients. Consumer Sales Executive • Handel new SIM card accounts for consumer clients. • Organize and run training courses for customer service, customer relationship management, and DU branding. • Handel and solve customer complaints and requests. Promote and launch new Mobile devices and services. Show less Enterprise Sales Executive • Handel and maintain enterprises’ accounts for various companies. • Sell and promote current and new enterprises’ products and services. • Ensure all companies requests’ fulfillment. • Generate sales and financial reports on monthly basis. • Handle companies’ complex complaints. • Organize and manage monthly meetings with enterprise clients. Consumer Sales Executive • Handel new SIM card accounts for consumer clients. • Organize and… Show more Enterprise Sales Executive • Handel and maintain enterprises’ accounts for various companies. • Sell and promote current and new enterprises’ products and services. • Ensure all companies requests’ fulfillment. • Generate sales and financial reports on monthly basis. • Handle companies’ complex complaints. • Organize and manage monthly meetings with enterprise clients. Consumer Sales Executive • Handel new SIM card accounts for consumer clients. • Organize and run training courses for customer service, customer relationship management, and DU branding. • Handel and solve customer complaints and requests. Promote and launch new Mobile devices and services. Show less
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Royal Bank of Scotland
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Banking
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1 - 100 Employee
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BUSINESS DEVELOPMENT
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Jan 2008 - Apr 2009
• Retail Banking Selling Credit Card, Personal Loans, Opening Accounts. •Monitoring applications to ensure error free files processed. • Retail Banking Selling Credit Card, Personal Loans, Opening Accounts. •Monitoring applications to ensure error free files processed.
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Education
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1999 - 2003
Co-operative College of Education
Bachelor's degree, Business Administration and Management, General -
High Institute of Co-Operation Management
B.Sc. In Business Administration, Business Administration
Community
