Experience

Mercon Developments

• Egypt
• Real Estate
• 1 - 100 Employee

• Facilities Manager

  • Jan 2023 - Present

• Call Center

  • Feb 2021 - Mar 2023



Metal-book.com

• E-marketing

  • May 2012 - Present

  Website Content Manager Create, develop and manage content for organization’s web presence. Manage multiple projects in a fast-paced Assure web-based information is archived for future needs and reference Track and report on all site metrics Maintain a consistent look and feel throughout all web properties Website Content Manager Create, develop and manage content for organization’s web presence. Manage multiple projects in a fast-paced Assure web-based information is archived for future needs and reference Track and report on all site metrics Maintain a consistent look and feel throughout all web properties



vangard group

• fifth settlement

• Export Supervisor

  • Aug 2017 - Mar 2023



AL SHAYA TRADING CO.

• United Arab Emirates
• Retail
• 200 - 300 Employee

• Import Export Specialist

  • Jan 2017 - Jul 2017



Misr Elhegaz Group

• heliopolis, cairo

• Export Specialist

  • Feb 2016 - Jan 2017

  Assist vendors with preparation of commercial documents for first sale (international) transactions. Assemble details (document requirements, routing instructions, tariff codes, etc.) for first sale orders and furnish to vendors. Review final documents Monitor shipments and Customs clearance Communicate status, delays to appropriate parties. Resolve shipment issues, and possess the ability to determine when to elevate to management for resolution Maintain Import and Export document files in accordance with Federal regulations and Company policy Perform Administrative tasks: copying, filing, faxing, scanning Show less



B-Connect | SAP Partner

• Egypt
• IT Services and IT Consulting
• 1 - 100 Employee

• Key Account Manager

  • Mar 2015 - Aug 2015

  Attracting new accounts through selling Hardware & Software for IBM – Lenovo – Xerox Following up with potential clients to propose new offers, ask for pending documents, answer inquiries preparing daily monthly reports such as new customer's attracted, new orders. Arrange monthly and annually plan in coordination with CEO to execute our outdoor calls upon listed to attract new customers Responsible for increasing company clientele base by conducting in /out doors to achieve the preset targets Show less



Emerging Media

• Telesales Agent

  • Apr 2013 - Mar 2015

  Selling range of products to English customers. Dealing with major clients e.g. Vodafone UK. Selling range of products to English customers. Dealing with major clients e.g. Vodafone UK.



Arab African International Bank

• Egypt
• Banking
• 700 & Above Employee

• Fraud Analyst

  • May 2012 - Apr 2013

  Acquirer Risk Monitoring Daily monitoring reports for POS merchant and E-commerce transactions Analyzing activities and identifying suspicious transactions then taking necessary action procedures In cases of confirmed fraud, merchant funds freezing, termination of contract, taking necessary steps to hedge against expected losses Communicating with Issuer banks to investigate suspicious transactions, Responding to Issuer investigation requests by communicating with the merchant. Show less



International Co. for Imports Exports & Commerical Agencies (Metallurgy field

• Marketing Assistant

  • Aug 2008 - Apr 2012

  Maintain and develop a computerized customer and prospect database Plan and carry out direct marketing activities to agreed budgets, sales volumes, values, product mix and timescales Develop ideas and create offers for direct mail and marketing to major accounts Respond to and follow up sales inquiries by post, telephone, and personal visits Maintain, develop existing and new customers through planned individual account support, contact with internal order-processing staff Monitor and report on activities and provide relevant management information Carry out market research, competitor and customer surveys Maintain and report on equipment and software suitability for direct marketing and sales reporting purposes Contact and attend meetings with other company functions necessary to perform duties and aid business, organizational development Manage the external marketing agency activities of telemarketing and research Attend training and to develop relevant knowledge and skills Show less



Bespoke International Ltd (Automotive field)

• Marketing Assistant

  • Apr 2004 - Apr 2008

  Attracting new customers to sell new line of car care products (Ma*fra) Italy Insure handling and covering all customers’ requirements to insure service Excellency Set new marketing plans in according with manager director in order to increase our channels in the market Exhibitor in AUTOMECH 2004, 2005, 2006, 2008 Organized Cairo 1st, 2nd, 3rd classical cars Parade. (2005, 2006, 2007) Attracting new customers to sell new line of car care products (Ma*fra) Italy Insure handling and covering all customers’ requirements to insure service Excellency Set new marketing plans in according with manager director in order to increase our channels in the market Exhibitor in AUTOMECH 2004, 2005, 2006, 2008 Organized Cairo 1st, 2nd, 3rd classical cars Parade. (2005, 2006, 2007)