Talent Sourcing Partner

• Nov 2021 - Present

Talent Sourcer

• Mar 2021 - Present

Recruiter

• Nov 2019 - Jan 2022

RippleMatch uses artificial intelligence to connect companies to the most promising early career candidates across the country. Using machine learning across millions of interactions combined with rich employer and candidate profiles, RippleMatch provides early career candidates with an unbeatable candidate experience and ensures companies are getting matched with the best candidates possible. Whether an employer is trying to engage more first generation college students, improve the racial or gender diversity of their team, or make their first technical hire, RippleMatch removes geographic barriers and pinpoints a company's ideal candidates, connecting early career candidates with amazing job opportunities in the process. Since launching from a college dorm room, RippleMatch has grown to more than 50,000 active users, raised nearly $5 million in funding, and brought on some of the most exciting companies in the country as customers. Show less

Recruiter

• Nov 2019 - Apr 2021

Technical Support Representative

• Nov 2014 - Apr 2016

* Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet * Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services * Gather customer’s information and determine the issue by evaluating and analyzing the symptoms * Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more * Research required information using available resources * Follow standard processes and procedures * Identify and escalate priority issues per Client specifications * Redirect problems to appropriate resources * Accurately process and record call transactions using a computer and designated tracking software * Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business * Organize ideas and communicate oral messages appropriate to listeners and situations * Follow up and make scheduled call backs to customers where necessary; Stay current with system information, changes and updates Show less

Recruitment Coordinator

• Sep 2014 - Oct 2014

Working as technical support representative at Data business solution team which performing the below tasks: - • Provide client support and technical issue resolution via E-Mail, phone and other electronic medium. • Configuration of client's equipment to connect to the Internet via modem/DSL Router, USB modem, BlackBerry, I-Phone and all smart phones and tablets • Configure software to connect to Internet application servers. • Provide training to clients in the use of system and applications as related to Internet. • Obtain general understanding of OS and application operations related to company offered services. • Identify and correct or advise, on operational issues in client computer systems. • Perform creation of new accounts using company provide software tools Show less

Account Advisor

• Jul 2013 - Aug 2014

 Handling inbound calls from UAE (Emiratis , Indians , Americans , British … all nationalities living in UAE )  Answering customer's inquiries and making sure the service is professionally delivered  Creating complaints and ensuring customer is satisfied  Adhering to script and keeping SLA maintained  Achieving monthly target and kpis  Handling inbound calls from UAE (Emiratis , Indians , Americans , British … all nationalities living in UAE )  Answering customer's inquiries and making sure the service is professionally delivered  Creating complaints and ensuring customer is satisfied  Adhering to script and keeping SLA maintained  Achieving monthly target and kpis

Direct Sales Executive

• Dec 2012 - Mar 2013

* Marketing credit cards and achieving a monthly target . * working as apart of a team . * presenting offers to the customers in an professional way . *introducing after sale service * Marketing credit cards and achieving a monthly target . * working as apart of a team . * presenting offers to the customers in an professional way . *introducing after sale service

Customer Service Representative

• Apr 2012 - Dec 2012

 Receiving inbound calls  Solving problems for customers  Answering Inquiries  Making escalation , if needed  Communicate effectively with customers  Follow-up customers who have a problem to make sure they are satisfied  Receiving inbound calls  Solving problems for customers  Answering Inquiries  Making escalation , if needed  Communicate effectively with customers  Follow-up customers who have a problem to make sure they are satisfied

English teacher

• Sep 2011 - Mar 2012

 Teaching grammar , reading , pronunciation and writing English for primary and preparatory students  Teaching grammar , reading , pronunciation and writing English for primary and preparatory students

Freelance translator

• Jan 2011 - Jun 2011

Key Tasks and Responsibilities  Translating Researches about Autism And education from English To Arabic for University doctors  Editing the translated text by using Microsoft word and Excel Key Tasks and Responsibilities  Translating Researches about Autism And education from English To Arabic for University doctors  Editing the translated text by using Microsoft word and Excel