Mohamed Mokhtar Mohamed
Airline ticketing agent - Spanish department at Expedia- Claim this Profile
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English -
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Arabic -
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Spanish -
Topline Score
Bio
Credentials
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Bachelor of Tourism Management ,guidance department
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diploma of spanish as a foreign language (DELE)
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human resources management diploma
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Experience
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Expedia
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Singapore
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Internet Publishing
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100 - 200 Employee
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Airline ticketing agent - Spanish department
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May 2021 - Present
*Issuing, amending & cancelling flight tickets . *Assisting passengers with the changes requested using GDS Tools (Amadeus/ Saber /etc) *Booking air tickets all over the world . *Deal with occurring travel problems, complaints or refunds. *Provide end-to-end support when it comes to Trip Amendment. *Follow up (Call and Email) with customers in case of pending / escalated issues. *Administer all booking requests and respond to all inquiries in a timely manner. *Answering any questions customers might have about the reservation. Show less
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Al Deyaa Group, Etisalat Business Partner
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United Arab Emirates
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Telecommunications
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1 - 100 Employee
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Key Account Manager
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Jul 2020 - May 2021
Manages schedules, organizes and process customer satisfaction tracking, and oversees daily operations of customer requests and complaints for almost 300 SMB customer. Interfaces and retain rapport with various managerial levels in the customer companies, study their business needs and provide advice, support and recommended solutions for all Telecommunication and Digital Services in their facilities. My job includes negotiating sales contracts, process pre, during and after sale follow ups, provide complaints advice and Implement new methods to increase customer satisfaction. Show less
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splendid travel dubai
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Dubai, United Arab Emirates
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Tour Leader Spanish speaker
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Jun 2019 - Mar 2020
*handling group of tourists from all america Latina as tour leader & tour operator * Directing and coordinating travel activities * Developing tour packages. * Planning travel itineraries for clients/customers. * Handling travel-related complaints and feedback from the customers and taking appropriate steps to rectify and improve them. * Providing their expertise and ideas for designing itineraries and pamphlets, and executing various new travel packages. *Negotiate special rates and agreements with hotels and other suppliers. *supervising the tourism operations *to provide a remarkable and unique guest experience Show less
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USA Embassy
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Cairo Governorate, Egypt
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Greeter
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Jan 2019 - May 2019
Working with US consular section to resolve all applicants problems, improve operations and provide exceptional customer service. responding to inquiries from the applicants processing and reporting of activities related to the consular & visa section verifying appointments with appropriate staff handling inquiries and service requests, application intake, review, and screening etc Working with US consular section to resolve all applicants problems, improve operations and provide exceptional customer service. responding to inquiries from the applicants processing and reporting of activities related to the consular & visa section verifying appointments with appropriate staff handling inquiries and service requests, application intake, review, and screening etc
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Vodafone
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United Kingdom
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Telecommunications
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700 & Above Employee
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Customer Care Representative
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Jul 2014 - Jan 2019
Vodafone Shared Services (VSS/VIS) Vodafone directory assistance Role Purpose: Act as a frontline interface with Vodafone Egypt Premium Customers. The role involves suggesting new ideas and giving direction for customers regarding their hangout places, dining destinations, and resorts for vacations. Work as part of a team to ensure offering world-class Customer Service at all times. Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service. Suggest new ideas and create a programs for foreign customers on how and where to spend their vacation in Egypt. Resolving calls efficiently and effectively. Meeting service level in handling all transactions measured through productivity reports. Accuracy in handling all assigned tasks. offer live assistance to the customer Attendance and punctuality. Maintain professional work relationships with colleagues, supervisor and manager. Show less
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Memphis Tours
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Egypt
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Leisure, Travel & Tourism
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200 - 300 Employee
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Tour Leader (spanish)
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May 2013 - Apr 2014
Conduct Meet & Assist at Airports, facilitate arrival/departure process & reiterate the itinerary Provide full information about the destination Maintain an in-depth knowledge on all offered excursions including timings and pricing handling groups from all America Latina & Spain Escorts tourist groups from Airport to Hotels and vice versa & facilitate hotel Check in/out. Accompany tourists in excursions/travels. Sell excursions and related services. any Optional tours they may require. helping sales team by offering more excursions to the tourists . Assist guests on any irregular circumstances. Perform on-the-spot problem solving for any challenges Working in tandem with Tour Operators to achieve a successful trip. Show less
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Dana Tours
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Mozambique
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Travel Arrangements
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1 - 100 Employee
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Guest Relations
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May 2011 - Apr 2013
Meet & Assist at Airports, facilitate their arrival/departure process & reiterate the itinerary Escorts tourist groups from Airport to Hotels and vice versa & facilitate hotel Check in/out. handling groups from Asia & America Latina Accompany tourists in excursions/travels. Communicate with tourists and explain to them their program and any Optional tours they may require. Perform on-the-spot problem solving for any challenges Working in tandem with Tour Operators to achieve a successful trip. Show less
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Education
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2015 - 2017
The American University in Cairo
certified, Human Resources Management and Services -
2010 - 2011
Diploma of Spanish as a Foreign Language
C1, spanish language -
2005 - 2009
Bachelor of Tourism Management
Bachelor's degree, Tourism and Travel Services Management
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