Experience

POSRocket

• Jordan
• Software Development
• 1 - 100 Employee

• Professional Services Engineer

  • Apr 2021 - Present

  A tech-geek is required at POSRocket to join the astronauts in technical support. Our technical support officers are mainly responsible for the smooth experience of clients with POSRocket ensuring users get maximum benefits from the POS software. > Individual tasks include the following: Technical Support : Troubleshoot system and network problems, diagnosing and solving hardware or software faults, and replace parts as required Provide support, including procedural documentation and relevant reports Support the roll-out of new applications or new versions of current applications Report any issues the clients face to development through the correct channels Send technical documentation to customers who have lost or misplaced theirs Prioritize and manage many open cases at one time Respond within agreed time limits to tickets Adhere to pre-acknowledged SLAs Customer Experience : Set up new users' accounts and manage the admission of new clients Rapidly establish a good working relationship with customers and other professionals, such as software developers Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem Make recommendations to customers based on their needs Training & Hardware Installation : Walk customers through the process of installing the software on their machines and starting up the program for the first time Assume remote control over customers’ computers when necessary to resolve problems Maximizes use of hardware and software by training users; interpreting instructions; answering questions. Show less



Telecom Egypt

• Egypt
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Dec 2020 - Apr 2021

  Customer Service Representative (Technical Support) at We. Customer Service Representative (Technical Support) at We.



solution for Accounting and Auditing

• IT Support Specialist

  • Aug 2020 - Nov 2020

  Work as an IT specialist to solve technical issues and improve the performance of the company. Work as an IT specialist to solve technical issues and improve the performance of the company.



Beyond Marketing Agency

• Egypt
• Advertising Services
• 1 - 100 Employee

• Marketing Team Member

  • Sep 2018 - Dec 2018

  Working with careem on activation for careem bus. Working with careem on activation for careem bus.



Alsraya Boat

• IT Support Technician

  • May 2015 - Sep 2016

  IT department at Alsaraya Boat for tourism to solve technical issues and network issues. IT department at Alsaraya Boat for tourism to solve technical issues and network issues.