Experience

Almanea Co.

• Saudi Arabia
• Retail
• 100 - 200 Employee

• Online Store Supervisor

  • Jun 2017 - Present

  - Ensure high levels of customers satisfaction through excellent service.- Respond to all online customer enquiries in a timely manner.- Administer all online orders, including picking, packing and dispatching of stock and processing returns and refunds.- Maintain outstanding store condition and visual merchandising standards.- Manage any issues that arise on the online store, reporting and follow up with IT department until resolution.- Manage all pages across all websites, ensuring that all products are displayed in the right way, making it easy for the customer to discover and desire.- Provide a smooth user experience by ensuring that products are categorised correctly, enabling the customer to find the relevant product quickly; maximising conversion - every click counts.- Responsible for the accuracy of all aspects of product, including set up, pricing, categorisation, ranking, upsell / cross sell online.- Improve existing product listings and drive new product launches.- Manage and execute all trading and promotional activity on time.- Checking product information, categorisation & placement is correct and set out in a logical way to the customer – correct where necessary. Show less

• Sales Supervisor

  • Apr 2015 - Jun 2017



B.TECH

• Egypt
• Retail
• 700 & Above Employee

• Miele Sales Executive

  • 2011 - 2014

  - Handling responsibility of the showroom status and display. - Presenting the Miele products range. - Handling VIP invitation task to the Miele Gallery. - Achieving a targeted level of sales volume per month (Retail & Commercial). - Achieving a required satisfactory service level to Miele Customers. - Advising Miele customers with the suitable Miele model range according to their needs. - Coordinating with the warehouse in regards with the availability of models requested. - Coordinate with Logistics for order delivery. Show less



Raya Holding for Financial Investments

• Egypt
• Investment Management
• 700 & Above Employee

• Sales Representative

  • 2007 - 2009

  - Achieving a targeted level of sales volume per month. - Engaging and educating customers through product demonstration based on their needs. - Answers customer questions and resolves customer service issues in person and on the phone. - Obtains or receives merchandise, totals bill, accepts payment, and makes change for customers. - Staying up to date on the latest technology and devices. - Maintains store and merchandise in proper condition. - Achieving a targeted level of sales volume per month. - Engaging and educating customers through product demonstration based on their needs. - Answers customer questions and resolves customer service issues in person and on the phone. - Obtains or receives merchandise, totals bill, accepts payment, and makes change for customers. - Staying up to date on the latest technology and devices. - Maintains store and merchandise in proper condition.