Experience

Sendian Creations
• Egypt
• Advertising Services
• 1 - 100 Employee
• SEO specialist

  • Jan 2018 - Present


Be 4 e-Marketing

• 1 - 100 Employee

• Social Media Specialist

  • Dec 2017 - Present

  -Build and execute social media strategy through research, benchmarking, messaging, and audience identification -Write, develop, and strategize online content production and scheduling. -Run paid campaigns to deliver the desired ROI. -Generate, edit, publish, and share daily content (original text, images, video, and HTML). -Assist with crisis management, bad reviews, and negative news communications. -Build meaningful connections and encourage community members through dialog and messaging. -Create and maintain company social media pages and profiles. -Moderate user-generated content and messages appropriately, based on company and community policies. -Create and implement social media marketing plan and editorial calendar -Track and analyze analytics reports to gain insight on traffic, demographics, and effectiveness; utilize this information to positively affect future outcomes. -Work with copywriters and designers to ensure content is informative and appealing. -Collaborate with other departments to manage company reputation, coordinate promotions, and increase reach. Show less



Free lancer

• Oil and Gas
• 1 - 100 Employee

• Social Media Specialist

  • 2016 - Present

  -Develop, implement and manage social media campaigns. -Define most important social media KPIs. -Manage and oversee social media content. -Measure the success of every social media campaign. -Stay up to date with latest social media best practices and technologies. -Use social media marketing tools to optimize the campaigns. -Attend educational courses. -Monitor user engagement and suggest content optimization. -Communicate with industry professionals and influencers via social media to create a strong network -Provide constructive feedback. Show less



Eeagle tech

• India
• Computer and Network Security

• Co-Founder and CEO

  • Jun 2015 - Sep 2016

  -Computer equipment and accessories provider and supplier in Egypt. -Providing a complete end to end solution for your computer and network needs, which includes assessment, system acquisition, system installation and integration, as well as system maintenance. -Computer Equipment Installation & Maintenance. -Contributing marketing and sales information and recommendations. -Resposible for all teh strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. -Achieves marketing and sales operational objectives. Show less



Raya Contact Center

• Customer Service Representative

  • Aug 2012 - 2015

  -Worked on the project : Etisalat UAE -Answers incoming customer calls regarding product problems, service questions and general client concerns. -Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller. -Update customer information in the customer service database during and after each call. -Work with the management team to stay updated on product knowledge and be informed of any changes in company policies. -Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers. -Manage large amounts of incoming calls. -Identify and assess customers’ needs to achieve satisfaction. -Build sustainable relationships and trust with customer accounts through open and interactive communication. -Provide accurate, valid and complete information by using the right methods/tools. -Meet personal/customer service team sales targets and call handling quotas. -Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents -Follow communication procedures, guidelines and policies. -Take the extra mile to engage customers. Show less



Radio Shack

• United States
• Retail
• 200 - 300 Employee

• Sales Supervisor

  • 2009 - 2012

  -Understand customer needs and offer solutions and support. -Organize and coordinate sales representatives schedules. -Train new sales representatives. -Receive and report on all sales leads. -Supervise sales representatives and assistants. -Answer potential customer questions and follow-up call questions. -Work with sales team when closing sales. -Track weekly, monthly, and quarterly performance and sales metrics. -Meet all sales quotas and goals. -Create new sales opportunities. -Understand customer needs and requirements. -Close sales and achieve quarterly quotas. -Maintain and expand the customers database. -Analyzing and summarizing competitor information and trends. -Identifying sales opportunities. -Develops sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing technical information and explanations; preparing quotations. -Closes new accounts by answering,verifying and entering information. -Fills orders by transferring orders to fulfillment; communicating expected delivery date; explaining stock-outs. -Develops accounts by checking customer's buying history; suggesting related and new items; explaining technical features. -Maintains communication equipment by troubleshooting, reporting, and tracking problems. -Maintains and improves quality results by: following standards; recommending improved policies and procedures. -Updates job knowledge by studying new product descriptions; participating in educational opportunities. -Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments Show less