Experience

Emaar

• United Arab Emirates
• Real Estate
• 700 & Above Employee

• Customer Service Associate

  • Dec 2020 - Present



AEG FUELS

• United States
• Airlines and Aviation
• 100 - 200 Employee

• Dispatch assistant- French Speaker

  • Jun 2019 - Apr 2020

  Coordinate and facilitate fueling aspects of a corporate, commercial, government and military flights. • Make French/Italian outbound/inbound calls to follow with the client. • involves: Fuel pricing/quotation, checking fuel availability / NOTAMS or any restrictions/ Flight Following / Fuel • Arrangements/ Fuel confirmations / etc. • Processing all fuel related inquiries in a timely manner. • Liaise with suppliers and agents where applicable. • Maintain continuous client communications and keeping the client notified in case of any issues. • Identify new customers and develop strong long-lasting relationships with them. Show less



flydubai

• United Arab Emirates
• Airlines and Aviation
• 700 & Above Employee

• Senior Customer Service Officer

  • Jul 2015 - Jun 2019

  • Building long-term relationships with key clients. • Addressing customer concerns and complaints and inquiries (Social media, Emails, SMS, Phone). • Keeping records if customer interactions and transactions, recording details of inquiries, complaints and comments as well as actions taken. • Operational overview (complaints, maintenance issues) • Work hard and drive the team along with the upper management ( Business Development Manager &Executive Director) • Follow up an issue of the customer and resolve it efficiently by Emails. • Collaborate with internal teams with all departments, Finance, Sales, Maintenance, IT. • Schedule regular meetings with customers to ensure they are satisfied. • Working on Salesforce System Show less



Emirates

• United Arab Emirates
• Airlines and Aviation
• 700 & Above Employee

• Customer Service Specialist

  • Jan 2013 - Jun 2015

  Flydubai- Customer service representative. Answer incoming calls and respond to customer’s emails • Management and resolve customer complaints • Sell products and place customer orders in the computer system • Identify and escalate issues to supervisors • Provide product and service information to customers • Research, identify, and resolve customer complaints. • Process orders, forms, and application • Route calls to appropriate resources • Document all call information according to standard operating procedures • Recognize, document, and alert the management team of trends in customer calls • Follow up customer calls where necessary • Complete call logs and reports • Other duties as assigned Show less



english

• Teacher

  • Jan 2009 - Jan 2012