Experience

AXIS FIBER SOLUTIONS

• United States
• Telecommunications
• 1 - 100 Employee

• Install Department - Director of Field Operations

  • Jan 2022 - Present

  Greenwood, Indiana, United States •Create operational objectives and delegate assignments to onsite crew. • Direct the work of employees and subcontractors and design monthly work force schedule. • Established and developed relationships with vendors and Axis business partners. • Perform regular job site observations, provide direction for personnel. • Determine the project schedule, including the sequence of activities. • Write bids and go over approved estimates to order materials. • Conduct quality audits… Show more •Create operational objectives and delegate assignments to onsite crew. • Direct the work of employees and subcontractors and design monthly work force schedule. • Established and developed relationships with vendors and Axis business partners. • Perform regular job site observations, provide direction for personnel. • Determine the project schedule, including the sequence of activities. • Write bids and go over approved estimates to order materials. • Conduct quality audits to ensure that work was progressing per specifications and initiate corrective actions. • Analyze cost control, Department P&L statements. • Coach and trained crew members, leads, field ops supervisors and managers. • Responsible for HR duties including hiring, training, labor issues, retention, and termination. • Developed the business plan and introduce new clients to diversify business portfolio. • Conduct recurring team meetings, increased data sharing and workflow efficiency. • Started a bonus structure for field operations technicians measuring overall performance. Show less



NTI Service Corp.

• Field Operations Manager

  • Jul 2013 - Dec 2021

  Chicago, Illinois •Traveled to kick start operations on acquired contracts with multiple Telecom carriers across the United States. • Oversee installations and track performance metrics. • Managed and coordinated schedules for teams of technicians and leads. • Developed training program and implementing process improvements. • Provided advice, guidance on trouble shooting and problem-solving skills. • Guide customer-related issues towards quick resolution. • Conducted quality assurance roll ups… Show more •Traveled to kick start operations on acquired contracts with multiple Telecom carriers across the United States. • Oversee installations and track performance metrics. • Managed and coordinated schedules for teams of technicians and leads. • Developed training program and implementing process improvements. • Provided advice, guidance on trouble shooting and problem-solving skills. • Guide customer-related issues towards quick resolution. • Conducted quality assurance roll ups to insure adherence to safety and regulations. • HR duties conducting interviews, training, retention & termination. Show less



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Service Representative

  • Jul 2008 - Jun 2013

  Cairo, Egypt • Delivered bank vision and build lifelong relationships with customers. • Successfully marketed to local business partners and built long-lasting relationships with key business decision-makers. • Delivered exceptional customer service to a diverse clientele through building rapport and effective communication. • Responsible for sales of financial products and services. • Promoted / Crossed-sell all retail products. • Acquired new clients. • Evaluated clients’ financial needs… Show more • Delivered bank vision and build lifelong relationships with customers. • Successfully marketed to local business partners and built long-lasting relationships with key business decision-makers. • Delivered exceptional customer service to a diverse clientele through building rapport and effective communication. • Responsible for sales of financial products and services. • Promoted / Crossed-sell all retail products. • Acquired new clients. • Evaluated clients’ financial needs and recommend products to meet their needs. Show less