Senior Collaboration Engineer

• Jan 2023 - Present

As a Unified Communication technology owner, my responsibilities include but not limited to: • Guide, mentor and oversee collaboration Layer 2 engineers on day-to-day operations and configuration changes. • Implement new features, capability expansion and platform upgrade as needed to meet client requirement. • Research on new technologies and solutions to meet client requirement and suggest the best solution. • Define the technical architecture, Implement, Configure and support new collaboration services and features. • Draft technical white papers and demonstrate new solutions. Drive Proof of concepts test for new solutions and technologies. • Prepare BOQ and co-ordinate with procurement team and vendors to purchase new applications and platforms as needed. • Work with different operations and technology teams on major infrastructure upgrades, understand and troubleshoot infrastructure issues and tune the environment for optimal performance and uptime. Show less

Technical Consulting Engineer

• Mar 2015 - Dec 2022

Currently working as a Technical Consulting Engineer Cisco systems. Part of the Cisco Collaboration TAC back bone team. Responsible for providing high level technical support to customers and partners across the glob on various Cisco collaboration technologies and platforms. Lead the team and make sure that all operational metrix are met. Handle technical escalations for critical issues. Skill Summary. •Excellent Knowledge and troubleshooting skill on Cisco products like CUCM,CME,CUC, CUE, CUBE, Voice GWs, CUSP, VXML •Expert in call control protocols like SIP,H323 and MGCP •Good Knowledge on Redhat Linux and VMware •Excellent Knowledge on Cisco UCS and Hyperfelx platforms •Implementation, configuration and maintenance of Cisco unified communication manager (CUCM),Cisco Unified connection server(CUC), Cisco contact center Express (CCX), Cisco call manager Express (CME) , Cisco Unified Border Element and Cisco Voice gateways •Good knowledge on cisco telepresence solutions and messaging solutions •Excellent Knowledge and troubleshooting skill on different Fax methods. Configuration and maintenance of Kofax TOPCALL fax solution and GFI fax solution •Configuration and maintenance of Verint Impact 360 v.10 and v.11 Recording servers. •Configuration and maintenance of VPI Recording servers Show less

Senior Technical Service Engineer

• Jan 2013 - Mar 2015

Implementation, configuration and maintenance of Cisco unified communication manager (CUCM),Cisco Unified connection server(CUC), Cisco contact center Express (CCX), Cisco call manager Express (CME) and Cisco Voice gatewaysConfiguration and maintenance of Verint Impact 360 v.10 and v.11 recording servers as well as VPI Recording serversConfiguration and maintenance of Kofax TOPCALL fax solution and GFI fax solution

IP Telephony Engineer

• Dec 2011 - Jan 2013