Experience

GurlisGroup

• Kuwait
• Food and Beverage Services
• 1 - 100 Employee

• • Jan 2021 - Present

  - Responsible for overall operations in Danish Bakery, Danish Catering and Damlooj multi locations in Kuwait- Responsible for Merging & Acquisition of MNH and Gurlis Group by overseeing the pre & post-merger financial planning, scoping, closing, and integration and coordinate research and analysis activities to assess risk and impact in the business.- Develops and implements sales strategies for the business to increase revenues and achieve targets- Managing the existing key customers/ accounts in order to meet objectives of retention and further account development; develops retention strategies for key customers- Maximizing sales across the company’s online products range.- Spearheading different ecommerce projects across the brands and branches.- Ensuring that the website delivers a great customer experience.- Responsible for new website launch including layouts, visual appearance, usability and content for all new properties acquired.- Created and maintained budget, strategy and marketing plans for all brands.- Successful in launching new products and maintained top sellers sales in both offline and to the growing ecommerce business by increasing revenue by 12% LFL. - Experienced in project management, new concept development and roll-out- Monitored competition and collected customer reviews and feedback in order to identify potential areas and took necessary actions for the improvement of business growth.- Launched and developed a customer service center and online sales-related team which leads to improve sales and brand awareness in the market.- Excellent communication and people management skills with a positive, proactive approach to intra- / inter-departmental collaboration Show less

• • Jun 2020 - Dec 2020

  • Delivering excellent operational standards in executing orders / events, this includes organizing stock, arranging required staffing, ensuring deliveries are on time, ensuring food safety policies are followed.• Menu planning and development• Prepared several catering orders and maintained a database of client orders.• Managed catering activities for various clients and resolved guest issues regarding catering matters.• Prepared and maintained a listing of previous and current catering events.• Recruited and trained catering staff and hired temporary staff on a per event basis.• Delivering cash margin targets, ensuring plans are in place to monitor and control costs which is in line with P&L.• Prepared monthly reports of catering revenue and client events. Show less



Alshaya Group

• Kuwait
• Retail
• 700 & Above Employee

• • Jan 2017 - Jun 2020

  - Managing all aspects of retail external sales for the brand which is including Catering, B2B, B2C, Hotels, Pop-up shops, wholesale, events and online orders. - Responsibility in identifying new clients and sources of business by making cold and warm calls and regular follow up with existing and potential new clients. - Delivering excellent operational standards in executing orders / events, this includes organizing stock, arranging required staffing, ensuring deliveries are on time, ensuring food safety policies are followed. - Delivering cash margin targets, ensuring plans are in place to monitor and control costs which is in line with P&L. - Maintain strong relationships with support functions to drive business performance and control. - Recruiting and monitoring specialists and sub-contractors to ensure achievement of required tasks.- Handle sales duties to include prospecting, lead processing, site visits and contracting customer accounts - Maintain professional composure in high stress situations to make last-minute changes and develop strong and concise written and oral communication with concern departments. - Developing catering department budget and marketing plan and succession in planning. - Surpassing revenue objectives on a consistent basis. - Invite/ visits new clients to the catering office/ site visits prior to booking events. - Solid understanding of profit and loss statements. - Develops menus and ensured optimal level of services for all projects Show less

• • May 2015 - Dec 2016

  • Manages catering sales revenue, operation budgets, and provides forecasting reports• Recruiting and monitoring specialists and sub-contractors to ensure achievement of required tasks.• Coordinates between multiple discipline teams to have a smooth and successful execution of projects• Manages professionally the allocation of function space• Maintaining accurate customer records• Use negotiating skills and creative selling abilities to close on business and negotiate contracts. Show less



Radisson Collection

• Belgium
• Hospitality
• 300 - 400 Employee

• • Feb 2014 - Apr 2015

  • Plan and execute sales calls as agreed upon with the Hotel Executive Manager. • Maintain up to date knowledge and suggest new sales strategies, rates, Product, packages, facilities and inventory as per the market’s evolutions• Managing a team of 5 event sales executive’s• Preparing revenue report and attend the revenue meeting • Manages professionally the allocation of function space• Provide the Operations team with all the necessary information to proceed to a high level of service• Ensuring proper billing / invoicing of groups.• Looks for ways to motivate and challenge the team members Show less

• • Jan 2011 - Jan 2014

  • Plan and execute all events for the department. • Ensure that security, safety, and health standards are being adhered.• Facilitating and participating in other related department projects and Hotel events as applicable.• Coordinate special events and activities for individual clients.



Jet Airways

• Airlines and Aviation
• 1 - 100 Employee

• Customer Services Agent

  • Jun 2010 - Jan 2011

  • Handling domestic and international ticketing, check - in, airport announcements. • Providing assistance to passengers in need and directing pedestrian traffic. • Ensuring customer safety while boarding and deplaning. • Handling domestic and international ticketing, check - in, airport announcements. • Providing assistance to passengers in need and directing pedestrian traffic. • Ensuring customer safety while boarding and deplaning.



Food Court

• Bangladesh
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Supervisor Captain

  • Dec 2006 - Feb 2009

  - Overseeing all the issues pertaining to a patron's dining experience, such as quality control, staff management, inventory, health and safety regulations and customer service. - Resolve customer complaints regarding food quality and service and making sure the business complies with health and food safety regulations. - Overseeing all the issues pertaining to a patron's dining experience, such as quality control, staff management, inventory, health and safety regulations and customer service. - Resolve customer complaints regarding food quality and service and making sure the business complies with health and food safety regulations.