Experience

Camel Dive Club & Hotel

• Egypt
• Travel Arrangements
• 1 - 100 Employee

• Front Office Supervisor

  • Dec 2022 - Present

  ensure that all front oce and guest services team members receive adequate training in all Front Desk policies and procedures. I 'assist the Front Oce Manager in motivating the team and participate in the training and development of all Front Oce staff. make sure all arrivals are blocked and evens out the house count. check arrivals of VIP guests, are in charge of possible upgrades and have the concierge team deliver note cards to guestrooms per hotel chain standards. verify the accuracy of the cash drawers at the beginning of the shift and supervise the close-out of shift work and cash at the end of the shift. communicate all important information to the following shift to ensure a smooth transition through the Front Desk logbook. Show less



Mind the Elephant

• Netherlands
• Business Consulting and Services

• Spa reception Supervisor

  • Dec 2021 - Mar 2023

  Worked to effectively manage staff members, schedules, and equipment maintenance. Continually encouraged a productive and happy environment. Maintained spa facility and guest area to promote a relaxing and beautiful environment. Fostered positive rapport with customers. Communicated with vendors regarding products to use in the spa. Defined customer service procedures and monitored the facility carefully to ensure the guidelines were followed. Worked to effectively manage staff members, schedules, and equipment maintenance. Continually encouraged a productive and happy environment. Maintained spa facility and guest area to promote a relaxing and beautiful environment. Fostered positive rapport with customers. Communicated with vendors regarding products to use in the spa. Defined customer service procedures and monitored the facility carefully to ensure the guidelines were followed.



Velocity Apparel

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Administrative Assistant

  • Dec 2020 - Sep 2021

  Ensure the overall comfort, safety, and cleanliness of the office environment. Assist in direct incoming calls and visitors to the correct person without delay or confusion. □ Assist in maintaining records of all administrative expenses, staff office space, phone and other admin related… □ Assist in the recruitment and selection process in hiring ‘A’ players □ Assist in managing employee benefits (employee health insurance, employee insurance, etc) and making sure any changes to employee benefits must be promptly and accurately communicated to the relevant parties involved. □ Assist in managing HR related documentations and ensure all documents relevant updates are made as required. □ Assist in posting openings, screening resumes, conducting interviews & scheduling interviews□ Assist in office administrative tasks □ Coordinate needed technology and supplies for new hires as well as existing employees□ Assist in training new employees and answering questions Show less

• Recruitment Specialist

  • Aug 2020 - Dec 2020

  Achieved an average of 30 interviews per month. Solvedaround 20 worker issues monthly. Resonsible for screening resumes to determining whichcandidates meet the minimum requirements. Then movechosen candidates on to the next step in the hiring process. Responsible for conducting initial interviews, which are thenused to narrow the number of potential candidates who willbe interviewed by the Department manager. set upinterview appointments between the chosen candidates andthe Departments managers. Maintaining relationships with both internal and externalclients to ensure staffing goals are achieved. Completing timely reports on employment activity &Conducting exit interviews on terminating employees. Show less



OSN

• United Arab Emirates
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Senior Sales

  • Sep 2016 - Sep 2021

  lSales Performance Achieve individual success through generating new sales targets and providing sound customer service. Match customer needs with OSN’s products and services portfolio utilizing all opportunities to up-sell. Apply the OSN approved selling technique at each customer encounter to deliver a compelling and engaging presentation each time. Ensure that customers leave the outlet with sufficient product information and a clear understanding of the subscription journey. Leave no question unanswered. Maintain strong knowledge of OSN’s content; including top channels, series and programs. Comprehensively explain subscription benefits to the customer to ensure that the customer’s short term and long term TV viewing needs are met. Demonstrate hardware features and how-to instructions as part of a complete product presentation. Explain value-added features such as OSN Play, Go and the Privileges rewards program to underline the quality proposition. Compare OSN versus its competitors and free-to-air service providers. Clearly present package mix, pricing and overall services provided by OSN. keep up-to-date with the range of market offers and promotions, as well as business updates that govern existing subscriptions. complete subscription contracts/processes of sale in detail in readiness for processing display excellent standards in all you do and inspire others to do the same, and that you operate within legislative, regulatory and company policies and procedures friendly and engaging with our customers by being positive and knowledgeable in every interaction, anticipating their needs and arriving at a satisfying outcome. create an environment in which customers feel welcome and comfortable to explore products and services demonstrating OSN’s full range of offerings to turn interactions into sales. take ownership of the customer’s experience; seeking and acting upon feedback to ensure any complaints are dealt with appropriately. Show less



Savoy Sharm Group

• Egypt
• Hospitality
• 300 - 400 Employee

• vip guest assistance

  • Jan 2014 - Mar 2016

  Greeting guests on arrival. Undertaking front desk service duties. Administering check-in and check-outs. Assigning rooms and issuing keys. Delivering mail and messages. Processing guest payments and managing bills. Coordinating with porters, concierge, kitchen staff and housekeeping. Acting as a central source of information for guests during their stay. Processing food and beverage requests. Resolving problems and dealing with conflict or tension with disappointed guests. Coordinating third-party services such as tour guides, taxis, airport transfers and rental cars. Show less



sea club hotel

• sharm El shikh

• Head Cashier

  • Jan 2012 - Dec 2013

  • Responsible for all transactions related to use of hotel facilities and services at the hotel • Provided excellent customer service to all guests • Answered customer questions, explained hotel procedures, facilities, and services • Maintained daily financial records and reconciliation • Responsible for all transactions related to use of hotel facilities and services at the hotel • Provided excellent customer service to all guests • Answered customer questions, explained hotel procedures, facilities, and services • Maintained daily financial records and reconciliation