Experience

Emdad Steel

• Egypt
• Construction
• 1 - 100 Employee

• IT Support Specialist

  • Dec 2021 - Present

  • Maintain and enhance network infrastructure, servers, workstations and network assets to better serve their function as production tools • Maintain seamless operating servers and network services Develop and execute IT Policy • Provide technical support for employees and network users Install regular software updates and patches • Provide consultancy on new technologies and suggested improvements to IT infrastructure • Managing internal servers (Testing server – Data server – domain controller -IIS ) • Supporting the day-to-day operations of our computer network. • Educating coworkers about network security and best practices for computer usage.



United BioMed ( UBM ) Group

• Egypt
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Help Desk Specialist

  • Aug 2019 - Dec 2021

  • Install, administer, support, and maintain server hardware, peripherals, software, and operating systems. • Works as first line support, when receiving all user’s problems. • Installing and configuring computer hardware operating systems and applications. • Monitoring and maintaining computer systems and networks. • Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues. • Troubleshooting system and network problems and diagnosing and solving hardware or software faults. • Providing support, including procedural documentation and relevant reports. • Following diagrams and written instructions to repair a fault or set up a system. • Setting up new users' accounts and profiles and dealing with password issues. • Prioritizing and managing many open cases at one time. • Testing and evaluating new technology. • Responsible for administration and internal support of the Company’s PCs, printers, servers, and related equipment Develop and Implement network maintenance standard Operating Procedures. • Configuring/Troubleshooting Enterprise Antivirus program "Company Security. • Managing the IT different devices, storage devices and backup storage. • Executing Servers' Backup and monitoring schedule to match IT internal standards.



Heesung Electronics LTD – LG Group’ Company ( Korean Company )

• IT Help Desk

  • Oct 2018 - Aug 2019

  • Installing and configuring computer hardware, software, systems, networks, printers and scanners • Monitoring and maintaining computer systems and networks • Responding in a timely manner to service issues and requests • Providing technical support across the company (this may be in person or over the phone) • Setting up accounts for new users • Repairing and replacing equipment as necessary • Testing new technology • Remotely accessing hardware or software for clients to • make changes and fix problems • Installing or changing software to fix issues • Following up with customers to ensure full resolution of issues • Diagnosing system errors and other issues • Providing technical assistance for questions and problems • Responding to queries via chat, email, or phone


student at El Shroq academy
• Student

  • Oct 2012 - Jul 2017