Experience

AnyVan

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 200 - 300 Employee

• Customer Service Executive

  • Mar 2022 - Present



Amazon

• United States
• Software Development
• 700 & Above Employee

• Advanced Technician

  • Oct 2018 - Jan 2022

  My roles focused on assisting agents and handling escalations -I gain experience in de-escalating situations -Assisting agents with complex queries -Did data mining to help agents and notify customers common queries My roles focused on assisting agents and handling escalations -I gain experience in de-escalating situations -Assisting agents with complex queries -Did data mining to help agents and notify customers common queries



Amazon

• United States
• Software Development
• 700 & Above Employee

• Digital Specialist

  • Jun 2016 - Oct 2017

  In this role, I would deal with more complex customer queries than customer service- I also finished my ACES STAGE 2 certification - Ran weekly customer improvement sessions to identify common issues and fix them to give the customer a better experience and help the business run smoothly- liaised with developers through trouble tickets to assists customer device issues

• Kindle Specialist

  • Jun 2016 - Mar 2017

  In this role, my main focus was assisting customers with their Amazon devices such as the kindle and fire tablet range.

• tech support

  • Apr 2016 - Jun 2016