Experience

Solutions Plus UAE

• United Arab Emirates
• Government Administration
• 200 - 300 Employee

• Senior Quality Analyst

  • Jun 2022 - Dec 2022

  • Handling finance, human resources, IT, procurement, and office support and facility management functions. • Developed and maintained strong relationships with clients, resulting in a retention rate of 95% • Helping customers to submit their invoices on the portal. • Provide customers with payment status, receipt of invoice and remittance. • Assisted clients with account management and troubleshooting issues. • Provided ongoing financial education and advice to clients. • Handling finance, human resources, IT, procurement, and office support and facility management functions. • Developed and maintained strong relationships with clients, resulting in a retention rate of 95% • Helping customers to submit their invoices on the portal. • Provide customers with payment status, receipt of invoice and remittance. • Assisted clients with account management and troubleshooting issues. • Provided ongoing financial education and advice to clients.



Sutherland

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Quality Analyst

  • Jun 2019 - May 2022

  Schlumberger Account. • Monitors a sampling of inbound and outbound calls and other contact methods chat and email. • Attend Quality meetings as per the project Quality meeting schedule. • Reports evaluation results to the relevant business SD (Quality Manager and TMs). • Participates in calibration sessions and call listening sessions • Handle a high volume of incoming calls and emails from customers, providing timely and accurate information and assistance. •… Show more Schlumberger Account. • Monitors a sampling of inbound and outbound calls and other contact methods chat and email. • Attend Quality meetings as per the project Quality meeting schedule. • Reports evaluation results to the relevant business SD (Quality Manager and TMs). • Participates in calibration sessions and call listening sessions • Handle a high volume of incoming calls and emails from customers, providing timely and accurate information and assistance. • Resolve customer issues and complaints in a timely and satisfactory manner, escalating to management as necessary. • Maintain accurate and up-to-date customer records using CRM software. • Contribute to the development and implementation of customer service policies and procedures. Show less Schlumberger Account. • Monitors a sampling of inbound and outbound calls and other contact methods chat and email. • Attend Quality meetings as per the project Quality meeting schedule. • Reports evaluation results to the relevant business SD (Quality Manager and TMs). • Participates in calibration sessions and call listening sessions • Handle a high volume of incoming calls and emails from customers, providing timely and accurate information and assistance. •… Show more Schlumberger Account. • Monitors a sampling of inbound and outbound calls and other contact methods chat and email. • Attend Quality meetings as per the project Quality meeting schedule. • Reports evaluation results to the relevant business SD (Quality Manager and TMs). • Participates in calibration sessions and call listening sessions • Handle a high volume of incoming calls and emails from customers, providing timely and accurate information and assistance. • Resolve customer issues and complaints in a timely and satisfactory manner, escalating to management as necessary. • Maintain accurate and up-to-date customer records using CRM software. • Contribute to the development and implementation of customer service policies and procedures. Show less



Arope Insurance Egypt

• Insurance
• 100 - 200 Employee

• Telesales Executive

  • Jan 2018 - May 2019

  • Sell insurance policies to potential clients. • Achieving monthly target. • Advise clients on how to minimize risk. • Present new product introduction • Maintain customer records and take notes for each case. • Interview prospective clients to get date about their financial resources and discuss exiting coverage. • Handling receive and respond to all customers inquires and complaints. • Send daily and weekly report to sales support team. • Conducting high level… Show more • Sell insurance policies to potential clients. • Achieving monthly target. • Advise clients on how to minimize risk. • Present new product introduction • Maintain customer records and take notes for each case. • Interview prospective clients to get date about their financial resources and discuss exiting coverage. • Handling receive and respond to all customers inquires and complaints. • Send daily and weekly report to sales support team. • Conducting high level customer presentation • Qualify sales leads • Handover the qualified leads to the sales team for follow up and closure Show less • Sell insurance policies to potential clients. • Achieving monthly target. • Advise clients on how to minimize risk. • Present new product introduction • Maintain customer records and take notes for each case. • Interview prospective clients to get date about their financial resources and discuss exiting coverage. • Handling receive and respond to all customers inquires and complaints. • Send daily and weekly report to sales support team. • Conducting high level… Show more • Sell insurance policies to potential clients. • Achieving monthly target. • Advise clients on how to minimize risk. • Present new product introduction • Maintain customer records and take notes for each case. • Interview prospective clients to get date about their financial resources and discuss exiting coverage. • Handling receive and respond to all customers inquires and complaints. • Send daily and weekly report to sales support team. • Conducting high level customer presentation • Qualify sales leads • Handover the qualified leads to the sales team for follow up and closure Show less



Mabany one Real Estate

• Egypt

• Telesales Executive

  • Mar 2016 - Nov 2017

  • Calling clients and understanding their requirements and needs. • Generating relevant leads by calling clients and directing them to the sales team. • Develop in-depth knowledge of the industry and make suitable recommendations to the customers. • Entertain customer queries with patience to increase the lead count. • Address any concerns clients may have. • Generating meetings by calling on leads. • Offer solutions based on client needs. • Keep an updated customer… Show more • Calling clients and understanding their requirements and needs. • Generating relevant leads by calling clients and directing them to the sales team. • Develop in-depth knowledge of the industry and make suitable recommendations to the customers. • Entertain customer queries with patience to increase the lead count. • Address any concerns clients may have. • Generating meetings by calling on leads. • Offer solutions based on client needs. • Keep an updated customer base. • Continuously meet the monthly quota of calls and sales volume as assigned. Show less • Calling clients and understanding their requirements and needs. • Generating relevant leads by calling clients and directing them to the sales team. • Develop in-depth knowledge of the industry and make suitable recommendations to the customers. • Entertain customer queries with patience to increase the lead count. • Address any concerns clients may have. • Generating meetings by calling on leads. • Offer solutions based on client needs. • Keep an updated customer… Show more • Calling clients and understanding their requirements and needs. • Generating relevant leads by calling clients and directing them to the sales team. • Develop in-depth knowledge of the industry and make suitable recommendations to the customers. • Entertain customer queries with patience to increase the lead count. • Address any concerns clients may have. • Generating meetings by calling on leads. • Offer solutions based on client needs. • Keep an updated customer base. • Continuously meet the monthly quota of calls and sales volume as assigned. Show less