Experience

Dukhan Bank

• Qatar
• Banking
• 300 - 400 Employee

• Senior Personal Banking Officer

  • Feb 2023 - Present

  • Ensure that clients understand the different types of mortgages available. • Advise clients on the right mortgage product for their home buying or refinance. • Advise different pros and cons of each product and also help them determine how much they should borrow. • Carrying with utmost integrity and ensuring to avoid such actions that may result in reputational risk to the organization. • Adhere to all policies with regard to KYC/ AML as set out by the Bank from time to time. • clear understanding of DBR. • Achieve monthly/ quarterly/ sales KPIs as directed by the Management in line with 'Revenue' targets. • Prospect new clients via sales calls, direct mail, and networking events. • Maintain solid relationships with clients, Business partners such as Bankers, Developers, Real Estate Introducers to increase business opportunities. • Initiall, more efforts were required to create a strong network to obtain business. • Thorough understanding of Residential, Commercial, Off-Plan, Bulk mortgages, Land & Construction finance . • Fully accredited for selling mortgage & Islamic finance . Show less



Qatar Islamic Bank (QIB)

• Qatar
• Banking
• 700 & Above Employee

• Senior Customer Service Officer

  • Mar 2018 - Sep 2022

  - Attracts potential customers by answering product and service questions suggesting information about other products and services (Accounts, CDs, time deposits, finance, mortgage financing (real estate) , Cards and all Bank Facilities).- Build a team and motivate the agents by encouraging creativity and providing them with opportunities for self-development Recognize them and let them know they are involved.- Provide clients with an outstanding service based on professional relationship management and explaining procedures to Meet client expectations in terms of efficiency, accuracy, timeliness, and professionalism.- Maintain and improve quality results by adhering to standards and guidelines recommending improved procedures.- Update job knowledge by studying new product descriptions, system , procedures and services in order to deliver to client-needs .- Assist personal bankers with cross selling by opening sales channel opportunities.- Regular feedback of target achievements and Provide solutions for sales and operational gaps.- Handle all customer dissatisfactions and conflicts in the most efficient and professional way.- Follow up the resolved and pending request and complaints.- Actively build banking knowledge, seeking opportunities to learn from new experience.- Communicate effectively and works well with other teams within the Branch, Call Center and other relative Departments Show less

• Customer Service Officer

  • Mar 2015 - Mar 2018

  • Preparing the finance's studies for the customer and execution finance deals.• Build positive working relationship with existing customers for repeat businesses.• Participate in promoting the different products& services of the bank(including loans, internet banking and other products).• overseeing and manage Account opening & product sales activities.• Maintain a check list for opening all types of accounts.• Maintain up to date knowledge about bank products and services.• Follow-up with the customers and close all pending issues.• Handling customer's inquiries & complains.• Ensure that all supporting documents fulfilling for credit policy are obtained. Show less



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Sales Team leader

  • Sep 2013 - Jan 2015

  • Responsible for driving sales team to achieve all key performance objectives;• Manage sales of the Vodafone’s Qatar products for business services;• Develop, assign and monitor sales goals and provide ongoing training to keep employees informed of new products, services and procedures;• Attend customer meetings with team and train on effective selling strategies by demonstrating sales techniques;• Identifies objectives, strategies and action plans to improve short- & long-term sales and earnings;• Obtain business and serve current accounts by evaluating telecommunications competition;• Identify new sales and marketing opportunities;• Assists sales personnel in establishing personal contact and rapport with top decision-makers. Show less

• Business Account Manager

  • Jun 2013 - Sep 2013

  • Responsible for selling Vodafone’s products to enterprise new and existing customers;• Identify opportunities within existing customer accounts to increase revenues;• Negotiate on the renewal of existing contracts in a professional and timely manner;• Increasing retention rate of current client base; • Build and manage relationships with a portfolio of new or existing business to business customers;• Consulting with clients after transaction or contract signings to resolve problems and to provide ongoing support;• Monitoring telecommunication market conditions, product innovations, and competitors' products, prices, and transactions;• Ensure achievement of the sales and revenue targets by selling Data, Voice and new product solutions Show less



Etisalat Egypt

• Egypt
• Telecommunications
• 700 & Above Employee

• Sales Executive “Retail”

  • Jan 2008 - Jun 2012

  • Establish sales relationships with key clients through telephone and face-to-face contact where necessary; • Achieve monthly individual KPI targets and team target; • Take responsibility for specific tasks as requested by Show Sales Manager; • Maintain accurate and up-to-date sales records; • Closing deals with local client affiliates where necessary; • Liaising with operations to ensure deployment will best meet client need and internal resource availability. • Establish sales relationships with key clients through telephone and face-to-face contact where necessary; • Achieve monthly individual KPI targets and team target; • Take responsibility for specific tasks as requested by Show Sales Manager; • Maintain accurate and up-to-date sales records; • Closing deals with local client affiliates where necessary; • Liaising with operations to ensure deployment will best meet client need and internal resource availability.