Experience

Pyramid Continental Hotels & Resorts

• South Sudan
• Hospitality
• 1 - 100 Employee

• Director of Operations

  • Jan 2023 - Present



Steigenberger Hotels & Resorts - Egypt

• Egypt
• Hospitality
• 1 - 100 Employee

• Director Of Food And Beverage

  • Dec 2021 - Feb 2023



The Service Trainer

• Sri Lanka
• Professional Training and Coaching
• 1 - 100 Employee

• Director Of Food And Beverage

  • Sep 2020 - Nov 2021



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Assistant Food and Beverage Manager

  • Aug 2016 - Aug 2020



Kempinski Hotels

• Germany
• Hospitality
• 700 & Above Employee

• Restaurants Manager

  • Mar 2015 - Aug 2016



Tonino Lamborghini Hotels & Resorts

• kuwait

• Restaurant General Manager

  • Nov 2013 - Jan 2015

  In charge of group of restaurants, 2 Turkish, 1 Lebanese and coffee shop, Reporting to: Operation manager Reason for leaving: New challenge • Leading a team of 4 restaurant managers and almost of 48 employees, • In charge of 4 restaurant 2 Turkish, 1 Lebanese and coffee shop • Initiative to ensure continued development of the restaurant positioning as a leader as a Food and Beverage destination. • Ongoing control and enhancement of quality standards and guest service. • Daily supervision, coordination and direction of the outlet colleagues and leaders, anticipating and ensuring prompt, courteous service. • Ensuring that all outlets a first class and positive visual impact including; ambiance, cleanliness, orderliness, décor and service flows. • Working together with the operation manager and the Executive Chef, to develop new menu ideas and promotions. • Create new ideas and promotions resulting in increased opportunities for Food & Beverage Sales. • Overall recruiting, staffing and scheduling ensuring an adequate balanced staff and leadership level while maintaining forecasted productivities. • Monitoring and continued development of food & beverage controls. • The continuous development and performance management of all Colleagues Show less



Fairmont Heliopolis & Towers

• Egypt
• Hospitality
• 100 - 200 Employee

• Restaurant Manager

  • Feb 2012 - Oct 2013

  • Leading a team of 22 employees, asst manager 3 supervisors 18 waiters and busboys, • In charge of Aqua e- luce Restaurant the main Restaurant with concept of revel in extraordinary flavors from the colorful Mediterranean and the distinctive south of France cuisine (250 covers). • In charge Of pool bar with Contemporary outdoor venue serving light refreshing meals, an array of refreshing cocktails and mocktails and the trendiest Shisha flavors; all in a modern terrace overlooking the gardens and the swimming pool area ( 200 covers ) • Daily supervision, coordination and direction of all colleagues. • Maintaining high staff morale and team spirit within the department. • Leading and coaching all colleagues and leaders in the department. • Overall recruiting, staffing and scheduling ensuring adequate staffing levels to satisfy guest needs. • Establish and implement 5 star service levels. • Create and implement colleague-training initiatives. • Implementing service standards. • Creating and implementing a preventative cleaning and maintenance program. • Adhere to all budget guidelines. • Work together with the culinary & stewarding team to ensure that all food service meets or exceeds guest expectations and to promote teamwork as a strong component of the daily service culture. • Creation and implementation of guest preference programs. • Monitoring and continued development of Food & Beverage controls. • Control and analyses the level on;  Quality of Service  Guest Satisfaction  Employees Satisfaction  Operating Equipments  Grooming Standard • Conduct under the guidance of the Assistant F&B Director on;  Training,  Promotional Plan,  Interviewing,  Employee Orientation,  Job Performance  Corrective Show less



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Restaurant Manager

  • Feb 2010 - Apr 2011

  • Leading a team of 28 employees, asst manager 4 supervisors 23 waiters and busboys, In charge of Al Rehab restaurant, one of the main hotel restaurants offers a beautiful panoramic view of the Holy Haram with a luxurious variety of buffet items. In addition to the international buffet, the restaurant also features themed nights according to the day of week with ( 300 covers ) • Daily supervision, coordination and direction of all colleagues. • Maintaining high staff morale and team spirit within the department. • Leading and coaching all colleagues and leaders in the department. • Overall recruiting, staffing and scheduling ensuring adequate staffing levels to satisfy guest needs. • Establish and implement 5 star service levels. • Create and implement colleague-training initiatives. • Implementing service standards. • Creating and implementing a preventative cleaning and maintenance program. • Adhere to all budget guidelines. • Work together with the culinary & stewarding team to ensure that all food service meets or exceeds guest expectations and to promote teamwork as a strong component of the daily service culture. • Creation and implementation of guest preference programs. • Monitoring and continued development of Food & Beverage controls. • Control and analyses the level on;  Quality of Service  Guest Satisfaction  Employees Satisfaction  Operating Equipments  Grooming Standard • Conduct under the guidance of the Assistant F&B Director on;  Training,  Promotional Plan,  Interviewing,  Employee Orientation,  Job Performance  Corrective Action Show less



InterContinental Dar Al Tawhid Makkah

• Saudi Arabia
• Hospitality
• 1 - 100 Employee

• Restaurant Manager

  • Jan 2010 - Jan 2011

  In charge of El Tanour restaurant serving a selection of the finest Middle Eastern dishes; “El Tannour” is the choice of restaurants which will stimulate and delight your most acute senses. The authentic and rich cuisine prepared by the elaborated hands of the Oriental Chef. • Leading a team of 28 employees, asst manager 4 supervisors 23 waiters and busboys, In charge of Al Rehab restaurant, one of the main hotel restaurants offers a beautiful panoramic view of the Holy Haram with a luxurious variety of buffet items. In addition to the international buffet, the restaurant also features themed nights according to the day of week with ( 300 covers ) • In charge of the pool bar offering light meals and refreshing cocktails in a wide and delicious variety on landscaped lagoons, Opening Hours: 10:00 am till sunset • Daily supervision, coordination and direction of all colleagues. • Maintaining high staff morale and team spirit within the department. • Leading and coaching all colleagues and leaders in the department. • Overall recruiting, staffing and scheduling ensuring adequate staffing levels to satisfy guest needs. • Establish and implement 5 star service levels. • Create and implement colleague-training initiatives. • Implementing service standards. • Creating and implementing a preventative cleaning and maintenance program. • Adhere to all budget guidelines. • Creation and implementation of guest preference programs. • Monitoring and continued development of Food & Beverage controls. • Control and analyses the level on;  Quality of Service  Guest Satisfaction  Employees Satisfaction  Operating Equipments  Grooming Standard • Conduct under the guidance of the Assistant F&B Director on;  Training,  Promotional Plan,  Interviewing,  Employee Orientation,  Job Performance  Corrective Action Show less