Experience

Global Brands Group (GBG)

• Egypt
• IT Services and IT Consulting
• 200 - 300 Employee

• Senior Account Manager

  • Jan 2023 - Present

• Senior Outsourcing services supervisor

  • Dec 2022 - Aug 2023

• Human Resources Supervisor

  • Jul 2015 - Dec 2022

  • Take the required preparations for employees hiring process ( Ask employees to prepare the hiring documents, prepare contracts, ATM's Applications and Medical care applications)• Gather all recruitment documents from new employees and follow up any missing items. • Take the required preparations for employees resigning process (Know the end date of the employee, ask him to turn his charges back, sign on resignation form, receiving documents form, and give him his hiring documents with experience certificate of his employment period.• Ensure that all personnel files are maintained in an orderly and a complete manner according to the company policy.• Respond to and communicate with employees HR related inquiries or problems (like ATM’s, or Medical cards problems, how to use medical cards, and issuing HR letters, “Experience certificate”).• Keep updated records for all employees' information (Updating the employees’ database after any taken transaction like insurance, ATM's, Medical care cards, status…etc.• Prepare new employees job offers & employment contracts & follow up on their hiring documents completion.• Perform the monthly payroll for the employees.• Prepares employee separation notices & related documentation, & conducts exit interviews to determine reasons behind separation.• Retrieve the Attendance machine data on monthly basis • Keeping record of the annual balance for yearly vacation • Executing monthly invoices for the company clients using JD Edwards - ORACLE Show less



ECCO Outsourcing

• Egypt
• Outsourcing/Offshoring
• 200 - 300 Employee

• Senior Account Manager

  • Jun 2013 - Jun 2015

  pselling / Cross-selling on existing contracts ( Business Units - in other international markets)• Issue the Renting & the in sourcing invoice & Confirm on operations invoices• Assure the invoices are paid• Periodically updated clients with our marketing materials• Manage Clients Change, Requests (Create a timeline and track)• Virtual data room updated with relevant information• Monthly Report on all Accounts (Reporting on Time)• Prepare and maintain scorecard data and develop strategy to enhance the motivation at work;• Develop relationships with loyal clients; ask for their feedback and provide feedback to the marketing units for purpose of enhancing the quality of service• Provide assistance in relation to classifying the efficiency level at work, determining sale space and developing the qualification of units• Conduct reviews on accounts on regular basis to evaluate clients’ demands and usage of account; determine types of services/products and prices/fees satisfying the clients’ needs as well as the organization’s objectives• Conduct assessments of clients’ credibility and perform billing duties at their requests• Conduct weekly review of promotional activities to enhance the motivation and identify development potential to maximize the profit of the organization and clients’ satisfaction• Receive and answer calls from the clients or client service units in relation to the clients requests or questions• Answer the clients’ questions and ensure their problems are resolved; conduct follow-up tasks• Prepare and make report on market analysis, competitor analysis and market trends• Develop and maintain a well-coordinated internal relationship with key decision makers within the organization• Ensure that clients know to use the services and provide assistance if necessary• Manage and provide assistance in managing or maintaining accounts of strategic clients Show less

• Account Manager

  • Jun 2012 - Jun 2013

  • Manage the Renting accounts requests, updates & issues• Issue the Renting & the insourcing invoice• Manage the Hiring, recruitment & Training of the insourcing• Follow on the insourcing salaries• Clients Visits• Review the account status, Figure & KPI• Escalate the complaints to CMS• Aware with the call scenario and knowledge base• Answer the clients’ questions and ensure their problems are resolved; conduct follow-up tasks;• Prepare and make report on market analysis, competitor analysis and market trends;• Follow on the invoices (paid or not)• Check new opportunities for existing clients• Follow on Increase, decrease of the seats, manpower and the annual increase Show less

• Employee Relation Coordinator

  • Dec 2009 - Jun 2012

  • Take the required preparations for employees hiring process ( Ask employees to prepare the hiring documents, prepare contracts, ATM's Applications and Medical care applications)• Gather all recruitment documents from new employees and follow up any missing items. • Take the required preparations for employees resigning process (Know the end date of the employee, ask him to turn his charges back, sign on resignation form, receiving documents form, and give him his hiring documents with experience certificate of his employment period.• Ensure that all personnel files are maintained in an orderly and a complete manner according to the company policy.• Respond to and communicate with employees HR related inquiries or problems (like ATM’s, or Medical cards problems, how to use medical cards, and issuing HR letters, “Experience certificate”).• Keep updated records for all employees' information (Updating the employees’ database after any taken transaction like insurance, ATM's, Medical care cards, status…etc.• Recruits, interviews & tests employees to fill vacant positions.• Prepare new employees job offers & employment contracts & follow up on their hiring documents completion.• Perform the monthly payroll for the Sales & Telesales team.• Prepares employee separation notices & related documentation, & conducts exit interviews to determine reasons behind separation. Show less