Experience

Proper Business Solutions

• Egypt
• Outsourcing/Offshoring
• 300 - 400 Employee

• Workforce Analyst

  • Sep 2021 - Present



iCall Outsourcing

• Egypt
• Outsourcing/Offshoring
• 1 - 100 Employee

• Workforce Specialist

  • Mar 2019 - Aug 2021

• Call Center Agent

  • Sep 2018 - Mar 2019

  I have worked as a call center agent for Gad account and get a promotion after 6 months as a workforce analyst .



ECCO Outsourcing

• Egypt
• Outsourcing/Offshoring
• 200 - 300 Employee

• Customer Service Agent

  • Dec 2017 - Mar 2018

  Worked for 4 months at ecco outsourcing company as customer service agent at account Vodafone 888 and get that certification on the third month as per my performance and ability to get the customers' satisfaction and handling the hard calls Worked for 4 months at ecco outsourcing company as customer service agent at account Vodafone 888 and get that certification on the third month as per my performance and ability to get the customers' satisfaction and handling the hard calls