Experience

ibis acam Bildungs GmbH

• Austria
• Education Management
• 100 - 200 Employee

• Deutsch Trainer

  • May 2018 - Present



Vantage Tours

• United States

• Outbound Tour Director

  • May 2013 - Present

  •Successfully directed and conducted educational, culture and archaeological tours and expeditions. •Administered daily operations to ensure policies were adhered to and understood by team members. •Cultivated strong business and hospitality relationships with thousands of travelers to drive business development and move the business forward. •Created, designed and developed several domestic and international programs and established great relationships with vendors and service suppliers to ensure delivering top service quality. •Orchestrated, developed and implemented a successful training program for multinational tour leaders, tour operators and sales representative. •Strategic and Logistical planning of all aspects of travel programs and itineraries. •Provide complex travel consultation with a demonstrated knowledge of domestic & international travel. •Supervise and assist with international travel issues, including passports, visas and currency, air tickets and transportation, ramp and flight service operations with heightened awareness of security risks in full compliance with federal guidelines and regulations. Show less



TRAVCO Egypt, TUI, Dr. Tigges Studienreisen, GeBeCo, Vögele Reisen, LTU, Magic life, Nachbaur Reisen

• Egypt, Austria, Germany & Switzerland

• Program Manager

  • Jun 1994 - Jan 2013

  •Maintain an excellent track record for effectively managing and growing corporate accounts. •Provide general staff supervision and advanced agent training on computerized operations systems while maintains exceptional research time management and problem resolution skills. •Effectively communicate with people of all ages and cultural origin. Trilingual in Arabic, German and English, good knowledge of Spanish. •Managed and planned all tour itineraries in collaboration with Marketing and destination management team. •Successfully directed and conducted educational and cultural German speaking tour groups and expeditions which increased/developed company growth. •Cultivated strong business relationship with travelers to drive business development. •Determined customer needs and provided world class service to customers. •Ensured and prepared all transportation/accommodations and emergency plans for client’s safety and full comfort. Show less