Truck Driver

• Jul 2022 - Present

Bus Operator

• Oct 2019 - Jul 2022

Business Specialist

• Mar 2018 - Apr 2019

* Managed an innovative project to digitise internal construction activities by inviting ServiceNow to provide a free proof of concept in order to present a business case to the General Manager, senior executives, designer and developers. After gaining support for the introduction of the cloud-based platform, I learnt the technology and built a trial mobile application for collecting data in the field. After surveying the participants and analysing job handling times, I was able to prove a 60-minute time savings per contractor per job, with an overall business saving of $1.4million per year. * Developed an application using MS PowerApps to assist the internal construction workforce to quickly capture information on the fly, with results recorded in SharePoint. The application has improved the customer experience and delivered measurable reductions in average handling time. Show less

Contract Specialist

• Jul 2016 - Mar 2018

Significant Achievements:* Was responsible for preparing, collating and executing a large data migration project to move files from a Shared Network Drives EDMS to SharePoint Site. * Performed the role of subject matter expert for contract supplier management tools, with responsibility for $500 million of tickets of work per year.* Conducted training for all Service Delivery staff members who manage external delivery partners.* Was the contract specialist managing contracts for Telstra that were delivering services on behalf of NBNCo. Show less

Customer Service Manager

• Jul 2014 - Jul 2016

* Managing Wideband customer orders across NSW and the ACT.* Dealing with critical and sensitive customers, such as the Department of Defence, and managing escalations between Wholesale and Retail streams in accordance with Telstra policies and procedures and ACCC guidelines.* Providing advice to Telstra Wholesale and Retail streams and acting as a single point of contact to the back-of-house business.* Actively managing DuPont reporting and undertaking root cause analysis where the business has failed to meet customer needs. Show less

Business Support

• Aug 2008 - Jul 2016

* Supported the onboarding and establishment of a new external supplier to provide design services for the Wideband business, generating $1 billion per year in revenue for the business.* Through process improvements, automation and the development of tools, I supported the business to introduce PROPEX cost savings of approximately $1 million per year. * Providing national support to the program manager delivering the Wideband and Mobile project.* Preparing the annual Project Management Review Plan.* Creating baseline structures in Integral (SAP System) for incoming projects.* Maintaining the AXIOM database by using SQL Developer to execute back-end queries.* Creating IPAC work orders to send out to external regional network construction designers.* Actively participating in Mobiles transmission meetings to plan the delivery of projects and the design forum to communicate new deployment rules. Show less

Contract Specialist / Contract Liaison Officer

• Nov 2013 - Jul 2014

* Providing contract management services for the Wideband portfolio, including managing the NSW Visionstream contract and managing panel contracting for NSW Country North.* Requesting and reviewing quotes from contractors and awarding work in accordance with the business rules for contracting.* Validating, reviewing and auditing contractor work and managing practical completion.* Validating and approving invoicing.* Providing technical advice to contractors regarding design issues.* Managing adjustments and time extensions as necessary.* Facilitating Contract Review Meetings and regular progress meetings to discuss strategies and operational issues.* Managing a small team of internal Fibre technicians. Show less

Technical/Wideband Designer

• Mar 2006 - Jul 2010

* Preparing requirements for the design, construction and deployment of wideband services as part of the Site Assessment Team and Building Access Team.* Preparing construction specifications for the design, installation and commissioning of network and fibre optic services to customer premises.* Producing site assessment reports, quote requirements and design packs and assisting in project costings and scheduling.* Preparing Land Access and Activity Notices for customers.* Using and interrogating databases to determine paths, links and locations.* Interpreting technical assessment notes to identify relevant equipment needs, splicing and fibre allocations.* Liaising with relevant authorities, such as Councils, RTA, Water Board, Sydney Airport Corporation Limited and RailCorp when infrastructure build is occurring on their property. Show less

Project Coordinator

• Mar 2005 - Mar 2006

Coordinate site assessment technicians for Telstra customers to do a survey of the network and customer site. Coordinate site assessment technicians for Telstra customers to do a survey of the network and customer site.