IB DP English A Teacher

• Sep 2023 - Present

TOK Team Leader

• Aug 2023 - Present

IB DP English Department Head

• Dec 2022 - Present

IB DP English B Teacher

• Sep 2022 - Present

IB DP TOK Teacher

• Sep 2021 - Present

IB CAS Adviser

• Sep 2021 - Present

IB Extended Essay Supervisor

• Sep 2021 - Present

IELTS Trainer

• Dec 2020 - Present

Extended Essay Program Leader

• Dec 2022 - Aug 2023

MYP Teacher of English

• Dec 2020 - Oct 2021

Cambridge International IGCSE and AS and A Level teacher of English

• Sep 2018 - Nov 2020

Instructor

• Apr 2017 - Sep 2018

Reservations Sales Agent

• Mar 2016 - Mar 2017

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate… Show more Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Call Center Agent

• Aug 2015 - Mar 2016

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bell person, Housekeeping), and follow up with guest to ensure their request has… Show more Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bell person, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process food & beverage orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

Telemarketing Rep

• Sep 2014 - Feb 2015

I used to call patients to check if they are satisfied with our products or not as well as to offer them new products I used to call patients to check if they are satisfied with our products or not as well as to offer them new products

Travel Advisor

• Oct 2013 - Sep 2014

I help the customers getting their trips' purchase done in the right way, and I emphasize the best available hotels and activities which exist in the destination the customer have chosen. Moreover, if the customer got nothing specific in mind, I recommend a destination suits the customer's needs and interests. I help the customers getting their trips' purchase done in the right way, and I emphasize the best available hotels and activities which exist in the destination the customer have chosen. Moreover, if the customer got nothing specific in mind, I recommend a destination suits the customer's needs and interests.

Customer Support Representative

• Nov 2012 - Oct 2013

I'm a Listener Care Rep. I help the customer with their billing issues. Also, when the customers radios are not working I troubleshoot the radios for the customers and sell them new radios if the radios are not working any more. Furthermore, I help the customers know about the packages we have and what package suits their interests and of course I create new accounts for the new subscribers with SiruisXM. I'm a Listener Care Rep. I help the customer with their billing issues. Also, when the customers radios are not working I troubleshoot the radios for the customers and sell them new radios if the radios are not working any more. Furthermore, I help the customers know about the packages we have and what package suits their interests and of course I create new accounts for the new subscribers with SiruisXM.