Senior Quality Engineer

• Sep 2023 - Present

Service Team Lead

• Apr 2023 - Jul 2023

Responsible for: - 1. Leading a team of Field Service Engineers, providing guidance, coaching, and mentoring to team members to ensure that they are motivated, engaged, and performing at their best. 2. Allocating resources, including personnel, equipment, and materials, to ensure that customer needs are met and that service delivery targets are achieved. 3. Ensuring that service delivery meets Honeywell's standards for quality, safety, and customer satisfaction. This may include monitoring customer feedback and making adjustments to service delivery processes as needed. 4. Continuously improving service delivery processes, including identifying opportunities for efficiency gains, standardizing processes, and implementing best practices. 5. Managing the performance of the team members, including conducting performance reviews, setting performance goals, and providing ongoing feedback and coaching. 6. Ensuring that the team members provide excellent customer service, including responding promptly to customer inquiries, addressing concerns, and ensuring customer satisfaction. 7. Gathering and analyzing data related to service delivery, including customer feedback, service metrics, and financial performance, to identify trends and opportunities for improvement. 8. Collaborating with other teams within Honeywell, including sales, product development, and marketing, to ensure that customer needs are met and that Honeywell's products and services are continuously improved to meet changing market demands. 9. Collaborating with other service teams or departments to provide integrated service solutions to customers. Show less

Field Services Engineer

• Mar 2022 - Feb 2023

Responsible for: - 1- Providing technical support to customers, which may include troubleshooting and problem-solving for issues related to Honeywell's products and services. 2- Installing and maintaining Honeywell's products and systems, including performing repairs, upgrades, and preventative maintenance as needed. 3- Training customers on Honeywell's products and systems, including providing guidance on how to use and maintain them. 4- Documenting work and reporting the activities, including providing updates on work progress, identifying issues and risks, and making recommendations for improvements. 5- Ensuring that the work is conducted safely and in compliance with all applicable regulations and standards. 6- Providing excellent customer service, including responding promptly to customer inquiries, addressing concerns, and ensuring customer satisfaction. 7- Collaborating with other teams within Honeywell, including product development, sales, and marketing, to ensure that customer needs are met and that Honeywell's products and services are continuously improved to meet changing market demands. Show less

Electrical Site Engineer

• Jan 2022 - Mar 2022

German Customer Service Representative

• Jun 2021 - Mar 2022

German Customer Service Representative

• Aug 2020 - May 2021

Light Current Design Engineer

• May 2020 - Jul 2020

BMS Engineer

• Dec 2019 - Apr 2020

BMS Engineer

• Apr 2016 - Nov 2019