Service Delivery Specialist

• Jun 2023 - Present

IT Service Desk Supervisor

• Sep 2022 - Jun 2023

-Responsible for managing IT Service Desk Operations and requests for all companydistribution branches and retail branches (Samsung, Mi Stores, Mobilaty, SwitchPlus , etc.-Supervise the work of the IT team when responding to users’ inquiries, and provide optimized solutions to system and software operations-Manage the communication on the ticketing system and maintain full documentation-Respond to end users inquiries concerning systems operations and Network support,diagnose system hardware, and software problems with minimum time require.- Manage and track inventory including organizational IT assets & devices.- Managing and administration Microsoft Office 356 mail domain- Managing and administration Kaspersky Endpoint Security Cloud and Security forMicrosoft Office 365-Prepare the purchasing request with the technical specs for IT needs and follow the ITpurchasing process with the Procurement department-Evaluating system performance and making recommendations for upgrades-Continuously checking all of IT systems, including anti-virus updates, print services and emailprovision-Administrate UniFlow Print (manage all users, groups, rules, security permissions)-Interacting with users on a daily basis to be able to see and understand their IT problems andprovide competent solutions. Show less

Senior IT Service Desk Engineer

• Mar 2021 - Sep 2022

IT Engineer

• Mar 2019 - Jan 2021

- Support 4 accounts (Asass Constructions – Multiples – Paragon new capital – Care Clinics) - Support end-users with IT-related problems in a responsive and service oriented manner - Maintain the network, software and hardware in Head Office and client’s locations - Install computer equipment and its peripherals both for full network set-up and for End user work stations - Troubleshooting Network issues (LAN, WAN) - Troubleshooting Printers Errors (LAN –USB) - Manage and troubleshoot PFsense Firewall Server. - Technical expertise in one or more IT related fields including networking, Linux Administration, Microsoft administration, and/or Cisco network configuration and management. - Coordinate purchasing (Laptops – Printers – Cameras - access points - Routers) - Fully support for Camera Systems - Fully support Fingerprint Machine and attendance system. - PBX servers, VoIP device, and IP Phones Troubleshooting Show less

IT Specialist

• Jan 2017 - Jan 2019

-Support and maintain user accounts through Active Directory including rights, permissions and groups -Dealing with Google Admin (creating mails and mailing lists) -Dealing with Firewall (FortiGate): Edit Polices and users permissions -Dealing with DHCP and DNS. -Troubleshooting Network issues (LAN, WAN) -Diagnose and resolve technical hardware and software issues -Maintain and support Hardware / Software configuration: PCs, Switches, Access Points, Routers, Firewalls, and storage system -Dealing with LAN and USB printers -Fully support for Camera Systems -Dealing with Fingerprint Machine and attendance system. -Fully support, configure, maintain and upgrade networks Show less

Sales Representative

• 2015 - 2016

- Ensuring high levels of customer satisfaction through excellent sales service - Maintaining outstanding store condition and visual merchandising standards - Assist with the sales process by maintaining a fully stocked store - Accurately describe product features and benefits - Ensuring high levels of customer satisfaction through excellent sales service - Maintaining outstanding store condition and visual merchandising standards - Assist with the sales process by maintaining a fully stocked store - Accurately describe product features and benefits

Technical Support

• Jan 2015 - May 2015

- Handling clients and detecting problems - Solving problems manually - How to be good listener and speaker - Handling clients and detecting problems - Solving problems manually - How to be good listener and speaker