Experience

SyberPay

• Sudan
• Financial Services
• 1 - 100 Employee

• • Jan 2021 - Present

• • Feb 2020 - Mar 2021



MTN Sudan

• Sudan
• Telecommunications
• 700 & Above Employee

• • Sep 2012 - Feb 2020

  • Develop of Interconnect Service plans, processes and procedures.• Study the interconnect proposals and requirements in detail and prepare detail costing, Interconnect Agreements and the Project Implementation Plans.• Revise and propose update to the existing interconnect agreements including commercial and pricing terms.• Identify the technical prerequisites for physical interconnections. Optimize Point of Interconnections (POIs) and recognize the network elements that can provide the best interconnection plan under multi-operator/multi-service environment.• Carry out in-depth study of the costing for leasing Interconnect transmission capacities and dedicated circuits. Identify cost saving opportunities while marinating adequate level of transmission quality and reliability.• Take the necessary actions to route the outgoing voice traffic based on LCR or quality parameters (Qos).• Monitor, analysis and report on interconnect traffic behavior and initiation of necessary actions.• Continuous tracking and clearance of Interconnect accounts. • Prepare and negotiate plans of internet capacities deals.• Monitor the Quality of Service (QoS), capacity with the partners, and expand the links when necessary.• Work with wholesale billing and settlement teams to ensure proper invoices and billing of the client.• Negotiate and agree on the interconnection rates with the national operators. • Negotiate and reduce the cost of the national and international interconnection. • Conduct all kinds of feasibility studies related to the international carriers business. • logic to fight the SIMBOXing fraud.• Plan and coordinate the international capacity forecast. • Establish and maintain strong business relationships with International Carriers and local operators. • Negotiate prices and ensure price reductions products and services with other local and international carriers. Show less

• • Sep 2007 - Sep 2012

   Responsible for area KPIs within a certain region. Supervise activities, monitor problems and trigger corrective actions. Validate planning tuning frequency. Maintain QOS KPI and work with the team for enhancement opportunities. Coordinate with other departments for smoothing work flow.  Plan routine drive test for competition benchmarking. Follow up Customer Complains in the assigned area. Generate weekly and monthly reports for performance assessment. Perform Ad-Hoc duties as assigned by management. Responsible to enhance & maintain below KPI’s to the optimum values in his assigned area:• Call Setup Success Rate. (More than98%)• PS Establishment Success Rate. (More than98%)• TCH Drop Rate. (Less than0.8%)• Signalling Drop Rate. (Less than 1%)• PS Drop Rate. (Less than 3%)• HO Success Rate. (More than98.8%)• PS Throughput.  Routine Drive Tests:• Drive Test Plan & follow up on the progress.• Drive Test Reports Validation. Reports:• Weekly Reports• Monthly Reports• Timely Reporting• Quality of Reporting & Data Accuracy. Customer Complains follow up. Show less