Senior Information Technology Engineer

• Nov 2019 - Present

Senior IT Support Engineer

• Jan 2019 - Nov 2019

IT Support ENGINEER

• Jan 2018 - Nov 2019

Diagnosis of desktop, application, networking and infrastructure issues. - Troubleshooting PC’s, laptops and mobile devices with Providing 1st/2nd line support to users. - Administering the IT department’s policies and procedures. - Installation and support of telecommunication equipment (Avaya, Cisco …) - Responsible for maintaining backups and for project work such as new builds. - Working closely with software suppliers to resolve operational issues. - Responsible for supporting: Windows 7/Vista/Windows 10/ Office 2013 and 2016, Windows Server, Small Business Server 2008/2012, Active Directory management Exchange 2003/2007, Blackberry Server/Windows Mobile, Backup products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations. Show less

IT Support ENGINEER

• Aug 2017 - Jan 2018

Diagnosis of desktop, application, networking and infrastructure issues. - Troubleshooting PC’s, laptops and mobile devices with Providing 1st/2nd line support to users. - Administering the IT department’s policies and procedures. - Installation and support of telecommunication equipment (Avaya, Cisco …) - Responsible for maintaining backups and for project work such as new builds. - Working closely with software suppliers to resolve operational issues. - Responsible for supporting: Windows 7/Vista/Windows 10/ Office 2013 and 2016, Windows Server, Small Business Server 2008/2012, Active Directory management Exchange 2003/2007, Blackberry Server/Windows Mobile, Backup products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations. Show less

IT ANALYST ENGINEER

• Dec 2013 - Jul 2017

Installing and maintenance of intercom system, TV, in buildings and new premises. - Install & maintenance PBX, Fire alarm, CCTV Systems. (PBX–CCTV System–ISDN– Computer network). - Electrical installation for cables in new Building - Diagnosis of desktop, application, networking and infrastructure issues. Installing and maintenance of intercom system, TV, in buildings and new premises. - Install & maintenance PBX, Fire alarm, CCTV Systems. (PBX–CCTV System–ISDN– Computer network). - Electrical installation for cables in new Building - Diagnosis of desktop, application, networking and infrastructure issues.

IT Operation Supervisipr

• Jan 2009 - Dec 2013

IT Operations and Network Engineer

• Jan 2007 - Jan 2009

Works with hardware and software vendors to obtain support and the purchase of newer technologies, Maintains departmental records covering system installation and maintenance activities supports the Information Services Manager in analyzing emerging technologies. - Install & maintenance PBX, Fire alarm, CCTV Systems. (PBX–CCTV System– ISDN–Computer network). Works with hardware and software vendors to obtain support and the purchase of newer technologies, Maintains departmental records covering system installation and maintenance activities supports the Information Services Manager in analyzing emerging technologies. - Install & maintenance PBX, Fire alarm, CCTV Systems. (PBX–CCTV System– ISDN–Computer network).