Mohamed Elaalim Abdelrahman

Senior Manager, IT Infrastructure and Service Desk at Sudatel Telecom Group, Ltd
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Khartoum, Khartoum State, Sudan, SD
Languages
  • Arabic Native or bilingual proficiency
  • English Full professional proficiency
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Cloud Computing Concepts: Part 2
    Coursera Verified Certificates
    Jun, 2015
    - Nov, 2024
  • IELTS Band 6.5
    British Council
    Apr, 2015
    - Nov, 2024
  • Cloud Computing Concepts
    Coursera Verified Certificates
    Mar, 2015
    - Nov, 2024
  • Scrum Fundamentals Certified (SFC)
    SCRUMstudy - Accreditation Body for Scrum and Agile;Download Free Scrum Body of Knowledge(340 pages)
    Mar, 2015
    - Nov, 2024
  • Six Sigma Yellow Belt
    VMEdu Inc.
    Mar, 2015
    - Nov, 2024
  • Six Sigma White Belt
    Aveta Business Institute
    Jan, 2015
    - Nov, 2024
  • ITIL® V3
    APMG-International
    Jul, 2011
    - Nov, 2024
  • Project⁺ Certified Professional
    CompTIA
    Dec, 2008
    - Nov, 2024
  • BSc Honours in Computer Science
    Sudan University of Science and Technology (SUST)
    Oct, 1999
    - Nov, 2024
  • Certified Data Centre Management Professional (CDCMP®)
    CNet Training
    May, 2015
    - Nov, 2024
  • PMP-Project Management Professional Certified
    Project Management Institute
    Apr, 2012
    - Nov, 2024

Experience

  • Sudatel Telecom Group, Ltd
    • Sudan
    • Telecommunications
    • 700 & Above Employee
    • Senior Manager, IT Infrastructure and Service Desk
      • Jan 2018 - Present

      Key achievements:• Consolidation of legacy siloed physical infrastructure into VMware virtualized shared clustered hosts connected to a central SAN storage, that raised the availability, removed single point of failures, improved the resource utilization, and enhanced the management and operation• Minimized the service frequent failures and downtime by replacing EOS resources and distributing the workload fairly over the sysadmin team• Maintained high service availability level through redundant design, monitoring, preventive maintenance, spare parts & supply management, verified data backup• Adherence of best practices in ITSM by automating service management processes in an ITIL tool such as Service Request, change management, incident, problem and asset management processes• Operation dashboard contains performance KPIs utilizing monitoring and inventory systems and business process tools such as: Manage Engine OpManager, Asset Explorer, Service Desk plus, DCIM and others Key improvement projects:• New Private Cloud upgrading IT infrastructure, 5.6m $ budgeto Cloud compute resources on two datacenter sites (site-to-site replication) categorized to platinum, gold and silver cluster resourceso Huawei fusionspher hypervisor based on OpenStacko Storage Systems (SDS, multi-tier, all flash) total of 700TBo Software Defined Network - SDNo Central Automated Backup system, separate 1 Peta Byte storageo Virtual Desktop Infrastructure -VDI for 400 thin-client terminalso HCI for bigdatao Management & monitoring systems (Operation & Service Centers)• Migration from legacy to cloud infrastructure (240 physical to only 15 redundant hosts)• Implementation of new modular datacenter with in-row cooling containment• Establishment of IT NOC: space, team, processes, and tools (OpManager, Junos Space, Cloud management ManageOne)• ITSM Process Automation on ME Service Desk plus (event, incident, request, change, asset ..) Show less

    • Senior Manager, IT Infrastructure and Service Desk
      • Jan 2018 - Jan 2022

      Reporting to CIO, managing a group of 30 IT staff distributed in three sections:• Enterprise Networko Back-end datacenter networks hosted in 4 company owned datacenters, Juniper core, aggregation and a mix of CISCO and Huawei in the access layero Front-end user sites: 10 floors HQ building, 13 branch offices in capital and regions, 90 customer care centers, Sudatel Academy (5-labs), Sudatel Call Center (200 seats) and telecom NOC (40 seats)o Wi-fi network using 25 Aruba Wi-Fi access points controller basedo Redundant Juniper SRX3600 firewalls and IPS, IPsec VPN, MAG-6610 Junos Pulse Gateway provides scalable SSL/VPN, network access control, Junos Space SIEM, Sangfor NGAF Next Generation Firewall, anti-spam• System Admino Responsible of compute and storage physical and virtual resources, database admin, active directory, DHCP, domain controller, Windows and Linux server OSo 240 HP servers, 10x25 TB HP MSA storages, 1 HPE 3PAR 8400 SAN storage 60 TB, VMware and Huawei fusionsphere hypervisors, DBA managing 330 SQL Server DB instanceso Virtual Desktop Infrastructure VDI, 8 hosts, 25TB SAN storage, 600 thin client terminals using VMware horizon view cliento Data backup and replication• Service Desko Front and back office, maintenance workshop, field support and service quality centero Supports 1000 users, 90 customer care centers, 500 printers, 400 desktops, 300 laptops, 200 scanners and barcode readers, in addition to queue management system machinesKey responsibilities:• Architectural design and implementation of new IT service infrastructure • Maintain service availability and capacity• Manage preventive maintenance and support contracts • Manage suppliers and outsource contractors, preparing RFQs and tender documents for new equipment and spare parts• Planning and project implementation for infrastructure upgrade to improve performance, expand capacities and follow latest technology advances Show less

    • Senior Manager, Technical Operations, Commercial Tier-4 Datacenter
      • Jan 2012 - Dec 2017

      Responsible of data center management: power, facility, IT infrastructure, service operation, service improvement, solution design, service pricing and offering, customer presentation and tours My key achievements as Datacenter Senior Manager:• Establishing Data Center management methodology, process framework, communication, and reporting system• Creating important profitable market connections and awareness (40 signed contracts with government, banks, and SMEs) by the efforts of receiving almost 500 customer visits, tours, presentations and participation in outbound customer visits, and solution consultancy committees • Having Data Center revenues reflected on our finance system meeting annual target• Leading and mentoring Data Center team members to get professional certification in CICSO, Juniper, VMware, ITIL and other related• Maintain service availability and managed maintenance & spare contacts• Participated in Digital Services Transformation product development based on revenue-sharing such as:o ITG-EduWave on Moodle - Open-source learning management platform, alternative to Blackboardo Mobile money service payment platformo Smart agriculture using IOTo High Availability and Disaster Recovery solution (Double-Take by Vision Solutions)o Unified Communications Solution (CommuniGate Pro integrated systems: CommuniGate cMailPro and CommuniGate ActiveAuth)Working with consultancy• I worked with BT - British Tele-Consult to design and implement policies and standard operational procedures SOPs according to ITIL and eTOM• I worked with DNV consultant to implement ISMS according to ISO/IEC 27001• I worked with Analysys Mason consulting firm to prepare business plans, products roadmap and service portfolio Show less

    • Senior Project Manager, Commercial Tier-4 Datacenter
      • Jan 2009 - Dec 2011

      I was assigned as a senior project manager with the prime project manager and brilliant qualified team to design, build and operate Sudatel Commercial DatacenterTier-4 Datacenter (2n+1) project specifications:• 40m $ budget divided into 3 sub-projects (building construction, Electro Mechanic, and IT systems)• Built over 5,600 m², contains 700 server racks in 4 data rooms, 2 mega watts power capacity• Designed to meet the highest IT infrastructure availability standards according to Uptime Institute, ANSI/TIA-942, and number of other international standards.Key IT deliverables:• CISCO Network, Nexus 7K for core and aggregation, Nexus 5K FCoE EOR for access 10G x 96 ports • VMware vCenter and VMware clustered hosts • HP EVA 4400 & HPE 3PAR SAN storages with redundant CISCO MDS 9K• Juniper SRX 3600 redundant firewalls with Intrusion Detection and Prevention - IPS• SOC and SAM systems, MacAfee Antivirus, Infoblox load balancing DNS, F5 load balancers• Management & monitoring systems: HP Site Scope, HP NNM, PRTG• ITSM tool: BMC Remedy for incident management, service catalog and CMDB• Symantec NetBackup, Quantum tape library• CCTV, Access control, firefighting and building management systemsMy roles and responsibilities• During project initiation, presented to management the project business case, feasibility study and ROI analysis which led to budget approval.• Prepared tenders documents, RFIs, RFPs, RFQs and evaluation, managed contractors, vendors, and suppliers in addition to logistic supply and payment control roles• Establishment and maintaining of project’s information management system, communications, progress tracking, meetings, periodic reporting, and media publications and presentations• Interview, recruitment and training for operation staff• Soft-launch and commercial-launch preparations Show less

    • Software Developer, Applications & backup unit manager
      • Jan 2000 - Dec 2008

      I’ve started my career in Sudatel doing In-house Software development of telecom network mediation and provisioning systems, I have delivered number of reliable software products that saved the company millions of dollars such as:o OMC system for Ericsson AXE-10 digital exchangeso Service Provisioning for Alcatel S12 digital exchangeso Convergent Service Provisioning “XMaC” – for SEIMENS EWSD, Ericsson AXE-10, Alcatel S12o SEIMENS digital alarm panel for OMCo Billing system middle-ware component controller for user access managemento Billing system DB block monitoring & alerting “Heartbeat”o Attendance Reporting Extension for “Impronet” access control systemo Task management system “StepTrack” o and other system integrations such as recharging employees balance module through Comptel ELINKAs a unit manager of applications and data backup, I was able to deliver number of successful projects from gap analysis, wrting request for proposal – RFP, tendering and vendor selection, through out plannning and exection of the project according to world standard project management methodologyKey projects I managed and delivered including software and hardware are as follows:• CompTel Mediation & Provisioning Systems EventLink/InstantLink, (2m $ budget), used Oracle 9i on SUN Unix, SPARC processors over HA clustered servers• Symantec NetBackup System (VERITAS), Quantum Scalar i500 robotic tape library, SUN virtual tape library and SUN network attached storage NAS 10TB distributed on three data room sites, (750k $ budget)• EMC Documentum Enterprise Content Management, (650k $ budget), on HP blade servers• EMC xCP Business Process Management Automation, (1m $ budget) Show less

Education

  • Cork Institute of Technology
    Master’s Degree, Cloud Computing
    2015 - 2016
  • Sudan University of Science and Technology
    Bachelor's Degree - Honors, Computer Science
    1996 - 1999
  • King Fahad high school, Tabouk, Saudia Arabia
    1991 - 1994

Community

You need to have a working account to view this content. Click here to join now