Senior Human Resources Specialist

• Jul 2022 - Present

Senior Information Technology Specialist

• Nov 2010 - Aug 2022

Responsible for training the employee in a new System ERP (Microsoft Dynamics) Excellent communication with diagnostic skills, consistently solve problems.Make Technical Support on 300 Pc & 15 Laptops. Network Support working in a Domain & workgroup.

Store Cashier

• Nov 2021 - Jan 2022

Senior Information Technology Administrator

• Nov 2010 - Apr 2012

 Responsible for training the employee in a new System ERP (Microsoft Dynamics)  Excellent communication with diagnostic skills, consistently solve problems.  Make Technical Support on 300 Pc & 15 Laptops.  Network Support working in a Domain & workgroup.  Responsible for training the employee in a new System ERP (Microsoft Dynamics)  Excellent communication with diagnostic skills, consistently solve problems.  Make Technical Support on 300 Pc & 15 Laptops.  Network Support working in a Domain & workgroup.

Internal Sales Representative

• Aug 2010 - Aug 2011

Insurance Sales Agent

• Aug 2010 - Nov 2010

 Process customers' applications quickly.  Handle some of their insurance questions.  Help people and companies choose insurance policies that protect their lives, health, and property.  Process customers' applications quickly.  Handle some of their insurance questions.  Help people and companies choose insurance policies that protect their lives, health, and property.

IT Administrator

• Apr 2006 - May 2010

 Responsible for Microsoft Windows desktop support and network connectivity. Troubleshot, analyzed, and resolved tickets 24/7. Closed 95% in-bound requests within 20 minutes. Lead specialist in charge of changing out hard drives, re-building machines, and upgrading memory. Performed remote installations and product fixes, as well as various troubleshooting support. Configured & upgraded networks, network peripherals, routers, switches, printers, & monitors.

NETWORK Technical Support

• Mar 2006 - Apr 2010

Responsible for Microsoft Windows desktop support and network connectivity.Troubleshot, analyzed, and resolved tickets 24/7. Closed 95% in-bound requests within 20 minutes.Lead specialist in charge of changing out hard drives, re-building machines, and upgrading memory.Performed remote installations and product fixes, as well as various troubleshooting support.Configured & upgraded networks, network peripherals, routers, switches, printers, & monitors.TECHNICAL Service Company; Investor & Sinar Jernih (Industrial Investor Partner; Analysis, troubleshooting and upgrading in a mixed NetWare 4.11 and Windows NT 4.0 environment onEthernet running TCP/IP (non-DHCP) and IPX/NWLink in a single domain model.Coordinated and supported various desktop rollouts.Hardware: Servers, PCs and Laptops: IBM's and compatibles such as Compaq, Dell and Hewlett Packard. Also Troubleshooting printer problems i.e. HP. Show less

TECHNICAL Service

• Oct 2005 - Mar 2006

Responsible for providing on-time & accurate ICT solutions for council staff: in-depth software Installation, configuration & troubleshooting, configuration and troubleshooting of a wide variety of Components including PCMCIA cards, modems. Excellent communication with diagnostic skills, consistently solve problems. Promoted to assume additional responsibilities as Technical Advisor providing expert guidance to helpdesk staff. Responsible for providing on-time & accurate ICT solutions for council staff: in-depth software Installation, configuration & troubleshooting, configuration and troubleshooting of a wide variety of Components including PCMCIA cards, modems. Excellent communication with diagnostic skills, consistently solve problems. Promoted to assume additional responsibilities as Technical Advisor providing expert guidance to helpdesk staff.

IT

• Sep 2004 - Oct 2004

Sep 2004 Sep 2004

IT

• Jul 2003 - Sep 2003

 Responsible for Microsoft Windows desktop support and network connectivity.  Troubleshot, analyzed, and resolved tickets 24/7. Closed 95% in-bound requests within 20 minutes.  Lead specialist in charge of changing out hard drives, re-building machines, and upgrading memory.  Performed remote installations and product fixes, as well as various troubleshooting support.  Configured & upgraded networks, network peripherals, routers, switches, printers, & monitors.  Responsible for Microsoft Windows desktop support and network connectivity.  Troubleshot, analyzed, and resolved tickets 24/7. Closed 95% in-bound requests within 20 minutes.  Lead specialist in charge of changing out hard drives, re-building machines, and upgrading memory.  Performed remote installations and product fixes, as well as various troubleshooting support.  Configured & upgraded networks, network peripherals, routers, switches, printers, & monitors.